customer relations Walsall, England
Job description
We are busy online retailer of Bathroom products selling mainly to the UK. Our customer base is expanding quickly, and we are looking for someone to join us in a customer service role with some general admin. The right candidate must also be confident and proficient in per sales of after sales and able to deal with over the phone and via email. Duties, Responsibilities & Experience:- A working knowledge of the internet/E-commerce- Excellent communications skill - both written and verbal.
The Admin element of this role is as follows:
* Taking customer enquiries via telephone and email.
* Prompt response to customer enquires.
* Advising customers of product details and prices.
* Arranging delivery of goods.
* Updating customer details accurately.
* Dealing with eBay / Amazon enquiries.
* Checking returns.
* Booking and amending delivery dates.
* Dealing with After sales issues.
* Responding to customer emails
* Other jobs need to support in office and warehouse
Skills required:
· A competence in computer-based systems, such as office, outlook and internet browsing are essential for this role.
· Experience of working on eBay/ Amazon preferred
· Excellent written English and descriptive skill
· Applicants must be eligible to work in the UK.
This is a full-time role (subject to a 3 month’s probationary period), and a relaxed working environment with on-site car parking.
Full time Wages: £10.50 per hour at First year; There is one day for training without pay before starting.
This is a rolling contract, we will offer permanent position after 2 years rolling contract.
Applicants must be eligible to work in the UK. Working hours: Monday-Friday 8:30am-5:00pm (One hour lunch time); 37.5 working hours per week.
There are 23 days inc. bank holiday annual leave at first contract year.
Job Types: Full-time, Temp to perm
Salary: £10.50 per hour
Benefits:
- Casual dress
- Company events
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 14/08/2023
