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Job description

Want to work for a purpose driven, family run business? Keen to work in a customer service focused logistics operation?

Established in 1963, Dunsters Farm are a family run foodservice delivering chilled, ambient and non-food products to catering customers.

Dunsters Farm Foodservice is an award-winning, independent food wholesaler with depots in Bury and Oswestry. Dunsters Farm are looking to recruit a Customer Service Advisor to provide our customers with an excellent service and support with maintaining their relationship with Dunsters Farm.

What will you be doing?

• Interact with customers via phone, email, and EDI systems to address queries, concerns, or issues.
• Listen to customer concerns and provide effective solutions or assistance.
• Coordinate with other departments to ensure quick resolution of issues.
• Develop and maintain a comprehensive understanding of products to answer customer queries accurately.
• Handle customer complaints professionally and empathetically, adhering to company processes.
• Assist customers in placing orders through various methods and complete associated administration tasks.
• Use CRM systems or databases to record and update customer interactions and issues.
• Strive to exceed customer expectations by delivering excellent service and maintaining a positive demeanor.
• Support the team with administration tasks and liaise with other depots for stock ordering.
• Introduce customers to new products and identify areas for growth.
• Assist colleagues and perform general duties as required.

When will I work?

Monday to Friday, 37.5 hours per week.

What will I get paid?

We have two different vacancies open, term-time (working 39 weeks of the year) and full-time.

Salary: £23,000 per annum (term-time salary £19,726.92 per annum)

Annual bonus of up to £2,000 (£1,500 per annum for term-time)

Do you offer flexible working?

Yes, we offer various flexible working options (in fact we’ve won an award for it!). Please let us know if this is something you would like to discuss further.

What kind of person are we looking for?

For us, it’s all about the right fit for our business. We are a small but driven team. The ideal candidate will be passionate about delivering exceptional customer service and building strong customer relationships.

So, if you are looking for an exciting new challenge in a growing business, we’d love to have a chat.

What skills and experience do we expect?

• Professional and customer service focused
• Customer service and/or telesales experience
• Eye for detail
• IT literate

What is the company like?

We're a third generation, family run business. We are a purpose driven company that is growing year on year. Proud winners of the North West Wholesaler of the Year at the Family Business Awards and the Greater Manchester Good Employment Charter Flexible Working Award 2022. We are proud Members of The Greater Manchester Employment Charter and a Real Living Wage employer.

What to expect from us?

• A salary of £23,000 per annum (full-time) - as a Real Living Wage employer, we firmly believe in fair pay for all our team.
• All our Customer Service Advisors are eligible to take part in our bonus scheme - you can earn up to another £2,000 per annum pro rata (paid annually)
• A wide range of benefits such as staff discount and a health cash plan to help pay for opticians, dentist, physio and more!

Job Types: Full-time, Permanent

Salary: £21,255.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Bury: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you applying for our term-time or full-time vacancy?

Experience:

• Customer service: 1 year (required)

Work Location: In person