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Job description

The Company:

DMV aim to become the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and business mobile services exclusively to small businesses, cutting their bills dramatically.This is a great opportunity to join a vibrant, growing call centre.

The Role:

You will be an office administrator, who is punctual, productive and passionate about the telecoms industry. Attention to detail is a must alongside an excellent telephone manner. Dealing with customers queries and complaints along with processing of sales tickets and jobs is essential and a day to day requirement.

The successful candidate will have a career progression opportunity along with sufficient training and development and the chance to enhance their skills in a fun and lively environment.

Duties would include:

• Sending quotes and contracts to customers
• Providing good customer service
• Sending out mobile hardware and contracts out to customers through post, e-mail and post.
• Handling complaints and dissatisfied customer queries through to resolution
• Processing orders and upgrades for new and existing customers.
• Dealing with customer queries over e-mail and phone
• Dealing with customers over the phone, email and web and completing verification calls
• Updating and monitoring the relevant CRM systems
• Leading in sales and marketing campaigns.
• Liaising with our suppliers over the phone – asking questions, chasing queries and requesting updates, etc.
• Upselling where possible

Requirements:

• Proven experience as an office administrator, office assistant or relevant role.
• Outstanding communication and interpersonal abilities.
• Excellent organisational and leadership skills.
• Familiarity with office management procedures and basic accounting principles.
• Excellent knowledge of MS Office and ICT sjills.
• Excellent telephone and email etiquette
• Confident, outgoing and bubbly personality.
• Reliable, dedicated, punctual and committed to the growth and strategic objectives of the company.

Future prospects:

Progress onto a Team Leader/Management Role

Hours: 10:00 to 18:00 (Monday to Friday)

WEEKLY PAY AVAILABLE

IMMEDIATE STARTS AVAILABLE

TRAINING PROVIDED

UPLOAD YOUR CV TO APPLY

Job Type: Full-time

Salary: £10.30 per hour

Benefits:

• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Service Executive/Administrative Assistant