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customer relations Charlottesville, VA

Department of Health (Australia)

Full Time Charlottesville, VA 38950 - 35000 USD ANNUAL Today

Job description

Title: Office Services Specialist

Hiring Range: $35,000 - $38,950

Pay Band: 2

Agency: Department of Health

Location: THOMAS JEFFERSON HQ

Agency Website: www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 33 local health districts.

Come join the Blue Ridge Health District (BRHD) as one of our Office Services Specialist (OSS). We could be looking for you to join us in our Charlottesville/Albemarle Health Department, supporting our Clinical Services. BRHD serves the counties of Albemarle, Fluvanna, Greene, Louisa, and Nelson, and the City of Charlottesville.

This position utilizes established policies and procedures, provides program and office support to a work unit including general office and office administrative support. Characteristic duties include but not limited to the following:

Registers patients: interviews to secure and verify personal, financial, demographic and medica history information to determine eligibility; and obtains consent forms and completes associated forms.
Exit patients from clinic: verifies services rendered, determines prior balance and current charges; explains charges, collects payment or verifies patient or third party billing; writes receipts, schedules next visit; enters payments into computer system and/or journal and reconciles cash receipts.
Answers program questions: explains policies and procedures.
Provides clerical support for various programs: composes non-routine correspondences; creates and maintains files, log and databases; send appointment cards; schedules appointments; greets visitors and directs to appropriate official; answers telephone and conveys messages.
May provide office support coverage as needed throughout the Blue Ridge Health District.

The Viriginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

General knowledge of office principles and practices
Working knowledge of work processing and spreadsheet software applications
Ability to interpret and follow established procedures and guidelines
Ability to communicate effectively
Considerable skill in the operation of standard office equipment

Preferred Qualifications:

High School Diploma
Experience in office setting specific to program area.

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHS IG Exclusion List check, employment reference check, and E-Verify. Other financial, credit, driving, or other background checks or completion of Statement of Economic Interests may be required for certain positions.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications will be accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks and twists); sex; color; national origin; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov

As a V3 (Virginia Values Veterans) employer, VDH welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information:

Name: Tammy Richardson / Richard Bolden

Phone: 434-422-4556 / 434-972-6271

Email: [email protected] / [email protected]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

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