customer relations Remote
Job description
LIFE AT HUNTSWOOD
We are not an average call centre, many of our advisors describe our environment as the most fun and friendly they have ever worked with.
You’ll be joining a team where you’ll be excited to start work each day.
Job Title: Customer Service Representative
Start Date: August 2023
Salary: Up to £12 per hour OTE (£10.90 + Performance Bonus)
Working hours: 37.5 hours per week 5 days per week on a shift rotation between the following days and times:
Rotational Shift Pattern: Monday - Friday between 8am and 9.15pm/Saturday & Sunday 8am and 5pm.
Where you will be working: Working from Home (Equipment will be supplied)
Overall Job Purpose:
You'll take calls, help with renewals, make amendments, or find the right insurance products for our customers. Supporting our customers, you'll work to various targets to achieve team and individual goals.
Our teams are available Monday to Friday between 8am to 9:15pm, Saturday and Sunday between 8am to 5pm. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.
Skills/Experience Required
- Exceptional customer service skills to the highest standard as you will be speaking to customers via telephone.
- Deeply passionate about Customer Service.
- Resilience and a “can do” attitude.
- Ability to work under pressure and as part of a team.
Benefits
- 28 days holiday
- Fantastic development opportunities
- Generous staff discounts- access to our Huntswood intranet with exclusive discounts from leading retailers
- Access to an online Well-being centre that has a variety of tools to nurture your overall health.
- Refer a friend scheme (earn £600 for each person you refer)
- Mentorship program to grow and develop within the company
Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!
"It's not just about what we do, but the way we do it. And it's our values that make us special."
*Please note all applicants will be subject to a disclosure check, credit check and fraud check as well as referencing*
Job Types: Full-time, Permanent
Salary: Up to £12.00 per hour
Benefits:
- Company pension
- Employee mentoring programme
- Health & wellbeing programme
- Referral programme
- Store discount
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Application question(s):
- Are you able to work between Monday to Friday between 8am to 9:15pm, Saturday and Sunday between 8am to 5pm?
Experience:
- Customer Service: 1 year (required)
- Contact Centre: 1 year (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: Remote
