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Job description

Coventry Turf & Landscaping is offering an exciting opportunity for a Customer Service professional to join their friendly team. The ideal candidate will have a strong customer service background in an office environment and will be comfortable dealing with high call volumes.

Duties Include:

• The ability to provide 5 star customer service via telephone, email and face to face is essential
• Dealing with both inbound and outbound calls
• Dealing with direct customers and suppliers
• Handling missing orders
• Handling complaints and query resolution
• Invoicing
• Answer incoming calls quickly, accurately and efficiently, to ensure work is allocated correctly and documentation completed accordingly

The ideal candidate will have:

· A friendly personality

· Outstanding customer service- via both telephone and email

· High attention to detail

· Experience of working within the customer services industry

· Excellent time keeping skills

· Must be able to identify problems and concerns and be able to resolve issues

Core Hours: Monday to Saturday

Job Types: Full-time, Permanent

Benefits:

• Free parking
• On-site parking

Schedule:

• Every weekend
• Monday to Friday

Ability to commute/relocate:

• Coventry: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work Location: In person