customer relations Catonsville, MD
Community College of Baltimore County
Full Time
Catonsville, MD
98695 - 59712 USD ANNUAL Today
Job description
Salary
$59,712.00 - $98,695.00 Annually
Location
Catonsville, MD
Job Type
Full-Time Staff
Job Number
2023-105
Division
Enrollment and Student Services
Department
Enrollment Services Center
Opening Date
07/13/2023
Class Description
The purpose of this class is to perform professional administrative work supporting the Customer Relationship Management (CRM) system and logistics surrounding system use for enrollment and student success work across the college. This includes coordination tasks of the CRM and their impact on most student facing departments of the college.
Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale.
For best consideration please apply by July 30, 2023.
Minimum Requirements
Bachelor’s degree required. Two (2) years of demonstrated coordination experience of various processes and/or data required, ideally in a higher education setting. Experience in data analytics, reporting, and/or business intelligence strongly preferred.
Class Specific Essential Duties
- Coordinate system functions and workflows.
- Monitor and track compliance with policies and procedures.
- Produce, synthesize, and interpret reports as requested.
- Coordinate a functional process within assigned college department or division.
- Manage department programs or initiatives.
- Maintain CRM function and processing.
- Conduct and attend meetings, as required.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
Position Specific Essential Duties
- Responsible performing tasks necessary for daily functioning of the CRM.
- Responsible for CRM stakeholder communication and support related to CRM data, information, and tasks as assigned.
- Participate in regular planning and implementation meetings with supervisor, key stakeholders and business partners.
- Integrate, align, and configure CRM workflows to optimize the student experience with the CRM.
- Support recruitment/student success communication campaign development and management in CRM and related systems. This includes writing and editing copy for emails, text messages, and landing pages, working with marketing and communications on photo selection, and ensuring brand standards are adhered to in all campaigns.
- Provide and communicate ongoing training for staff and faculty to promote user engagement.
- Work with vendors or IT staff to troubleshoot, update, and repair systems to ensure effective CRM functionality.
- Serve as a cross-functional team member to research and test Banner issues affecting the CRM and related systems.
- Maintain system set up for student success requirements, including set up for student success coaches and faculty, and/or enrollment/recruitment requirements as assigned.
- Provide technical support and expertise to end-users where appropriate.
- Responsible for building and maintaining relationships with assigned business and departmental units and serving as resource for CRM management, escalations, and coordination.
- Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned departments.
- Monitor and maintain utilization reports, recommendations, and solutions to leadership around CRM effectiveness and usage.
- Provide performance reports and data analysis as requested to the supervisor and other college leaders as requested.
- Document CRM communications and workflows as requested.
- Perform other duties as assigned.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
CCBC Full Time Benefits At A Glance
BENEFIT SUMMARYHealth and Medical
Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan.
Dental Benefits
Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000.
Long-Term Disability
Retirement Plans
Legal Resources is a pre-paid legal voluntary benefit for advice, consultation and representation for commonly used legal services.
Credit Union
First Financial Federal Credit Union membership available to employees.
Direct Deposit
Free personal advocates assisting you and any household member to resolve any issues.
Paid Leave Benefits
Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays.
Tuition Assistance
Eligible full-time employees may qualify for waiver or reimbursement programs. Spouses and legal dependents up to age 22 are eligible for reimbursement with proof of successful completion and a C or better grade. Employee’s eligible for Tuition Assistance become eligible for the external Tuition reimbursement program the first semester after one calendar year of employment. Eligibility for waiver or reimbursement for CCBC courses begins after the completion of a 90 day probation for public safety and classified employees.
Academic Cash Award
Classified employees are eligible for a lump sum award of $500 for completion of an unduplicated college degree.
McDaniel College’s Educator’s Legacy Scholarship Program
Children of ANY current full-time benefits-eligible CCBC employee with at least four years of continuous full-time employment are eligible to receive a scholarship valued at up to $100,000 over four (4) years.
The scholarship will first take effect in the fall semester. The CCBC Employee Benefits Team will provide verification of employment. Excellent teaching is McDaniel College's priority and its legacy. The College's expert faculty-mentors empower students to achieve their personal best, and many graduates go on to become top K-12 educators.
Since 2010, four of McDaniel's graduates were named state Teachers of the Year, including the 2011 National Teacher of the Year Michelle Shearer. McDaniel is ranked among Money Magazine's 50 Best Liberal Arts Colleges and offers more than 70 undergraduate programs of study. The personalized curriculum and student-faculty collaboration develop the unique potential in every student. McDaniel College welcomes the sons and daughters of CCBC employees!
Mandated Federal Benefits
Workers’ Compensation, Unemployment Insurance, Social Security.
For Your Convenience
- CIGNA
- Cigna Open Access Plus (OAP)
- Cigna Open Access Plus In Network (OAPIN)
- Kaiser
- For CIGNA Plans - included in Cigna Plan Medical Premiums
- Kaiser - included in Kaiser Medical Premium
Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan.
Dental Benefits
- CareFirst Blue Cross/Blue Shield Regional Traditional
- CareFirst Blue Cross/Blue Shield Regional Preferred
- CareFirst Blue Cross/Blue Shield/Davis Vision
- Benefit Strategies Health Spending Account $2,600
- Benefit Strategies Dependent Care (children under 13 and elder care) $5,000
- Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10)
- Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a maximum of 50% of employee combined basic and supplemental amount) and dependents ($10,000). Supplemental Term Life Insurance is 100% employee paid.
Permanent Whole Life Insurance: Unum
- Permanent Whole Life Insurance with Optional Long Term Care rider available through Unum. Available to full-time employees, part-time associates, and adjunct faculty.
- Spouse and dependent coverage available. Permanent Whole Life Insurance accrues cash value, premiums will not increase, and coverage will not decrease. Permanent Whole Life Insurance is 100% employee paid.
Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000.
Long-Term Disability
Plan pays 60% of gross monthly salary after 90 consecutive days of absence. Employee pays 100% of premium.
Retirement Plans
- Maryland State Teacher’s Pension System (7% contributory)
- Optional Retirement Plan (non-contributory)
- Baltimore County Employees’ Retirement System (7% contributory)
- Tax-sheltered annuities – 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees). - Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
- Deferred Compensation Plan — 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.
Legal Resources is a pre-paid legal voluntary benefit for advice, consultation and representation for commonly used legal services.
Credit Union
First Financial Federal Credit Union membership available to employees.
Direct Deposit
It's convenient, safe, reliable and saves time. No waiting for your check on payday. The money is already in your account, whether you are at work or on vacation. Mandatory payroll direct deposit allows employees the control and flexibility of directing their pay to different accounts at any bank, in any location.
Work and FamilyEmployee Assistance Program (EAP): Cigna BehavioralFree personal advocates assisting you and any household member to resolve any issues.
Paid Leave Benefits
Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays.
Tuition Assistance
Eligible full-time employees may qualify for waiver or reimbursement programs. Spouses and legal dependents up to age 22 are eligible for reimbursement with proof of successful completion and a C or better grade. Employee’s eligible for Tuition Assistance become eligible for the external Tuition reimbursement program the first semester after one calendar year of employment. Eligibility for waiver or reimbursement for CCBC courses begins after the completion of a 90 day probation for public safety and classified employees.
Academic Cash Award
Classified employees are eligible for a lump sum award of $500 for completion of an unduplicated college degree.
McDaniel College’s Educator’s Legacy Scholarship Program
CCBC is proud to offer an exciting new benefit to all benefits-eligible employees! Read more »
McDaniel College has extended its Educator’s Legacy Scholarship (ELS) program to CCBC benefits-eligible employees. CCBC is among the inaugural community college partners.Children of ANY current full-time benefits-eligible CCBC employee with at least four years of continuous full-time employment are eligible to receive a scholarship valued at up to $100,000 over four (4) years.
The scholarship will first take effect in the fall semester. The CCBC Employee Benefits Team will provide verification of employment. Excellent teaching is McDaniel College's priority and its legacy. The College's expert faculty-mentors empower students to achieve their personal best, and many graduates go on to become top K-12 educators.
Since 2010, four of McDaniel's graduates were named state Teachers of the Year, including the 2011 National Teacher of the Year Michelle Shearer. McDaniel is ranked among Money Magazine's 50 Best Liberal Arts Colleges and offers more than 70 undergraduate programs of study. The personalized curriculum and student-faculty collaboration develop the unique potential in every student. McDaniel College welcomes the sons and daughters of CCBC employees!
Mandated Federal Benefits
Workers’ Compensation, Unemployment Insurance, Social Security.
For Your Convenience
- ATM machines are available at each of the main campuses
- Check cashing with appropriate ID
- Free Parking
- Access to weight lifting facilities, swimming pool and library
