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customer relations Manchester, England

Comfort People Solutions

Full Time Manchester, England 28590 - 25144 GBP ANNUAL Today

Job description

Job Summary

Comfort People Solutions is looking for a customer service representative. A CSR will act as a liaison, provide product/services information and resolve any emerging problems that a customer might have with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Desired Experience and Education

Minimum of 1 year of experience in a customer service representative position required.
Knowledge of MS Office Suite (Word, Excel, Outlook) and CRM software platforms.

Job Type: Full-time

Salary: £25,144.00-£28,590.00 per year

Benefits: