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Job description

As a Customer Service Specialist, you will be the face and voice of our company, representing our brand and values to our customers. Your primary responsibility will be to provide outstanding customer service and support, ensuring customer satisfaction and loyalty. By actively listening to customer inquiries, resolving issues, and offering appropriate solutions, you will contribute to maintaining our reputation for exceptional customer care.

Responsibilities:

• Handle a high volume of customer inquiries via phone, email, and chat in a friendly and professional manner.
• Provide accurate and timely information to customers, addressing their questions, concerns, and requests.
• Resolve customer issues and complaints with empathy and a focus on customer satisfaction.
• Escalate complex issues to the appropriate departments and follow up to ensure a resolution.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with cross-functional teams to ensure prompt and effective problem resolution.
• Stay up to date on product knowledge to provide accurate and relevant information to customers.
• Identify opportunities for process improvement and share customer feedback with the team.
• Meet or exceed established performance goals for customer satisfaction and response time.
• Adhere to company policies and procedures while ensuring compliance with regulatory requirements.

Requirements:

• Previous experience in a customer service role is preferred but not required.
• Exceptional interpersonal and communication skills, both verbal and written.
• Active listening skills with the ability to understand customer needs and provide appropriate solutions.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to work well under pressure in a fast-paced environment.
• Proficient computer skills and familiarity with CRM software.
• Detail-oriented and organized with excellent time management skills.
• Empathy, patience, and a genuine passion for helping others.
• Ability to work independently as well as collaboratively in a team environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and comprehensive benefits package.
• Ongoing training and development opportunities to enhance your customer service skills.
• Career growth and advancement prospects within the company.
• Positive and supportive work environment fostering teamwork and collaboration.
• Employee discounts on company products or services.

Job Type: Full-time

Salary: £24,678.00-£27,862.00 per year

Benefits:

• Company events
• Company pension
• Gym membership

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person