customer relations Richland, WA
Job description
TARGET HIRING RANGE: $26.48 TO $31.77 HOURLY (DOQ)
GENERAL SUMMARY
Performs administrative support work assisting customers in person and by telephone, receiving and providing customer service information, preparing and processing billing, cashiering, scheduling, and related work as apparent or assigned. Work is performed under the moderate supervision of Customer Service Supervisor.
CORE VALUES
All employees are expected to model and foster the City of Richland's core values in the performance of their duties and their interactions while representing the City. The values of Teamwork, Integrity, and Excellence promote and maintain a high level of morale and productivity, and are the tie that binds all City employees together, across all functions.
SPECIAL REQUIREMENTS
Valid driver's license.
EDUCATION AND EXPERIENCE
High school diploma or GED and one (1) year experience providing customer service.
- Three (3) years of customer service experience which includes handling difficult and varied issues.
- One (1) year of experience collecting on delinquent accounts.
- High level of organizational skills with excellent written and verbal communication skills.
- Intermediate (or higher) skills utilizing the Microsoft Office Suite specifically Word, Excel, and Outlook.
- A cover letter and resume are required with your application in order to be given first consideration.
Summary of City of Richland benefits for unaffiliated staff (non-represented employees):
Note: Unaffiliated staff (non-union employees) may receive some or all of the benefits listed below based on the Compensation Plan For Unaffiliated Employees (Comp Plan) with the City; consult the Comp Plan for specific information about position benefits.
Regular Full-Time (35 to 40 hr/week) Employee Benefits
- Excellent open access (preferred provider) medical plan with substantial City-paid contribution
- City-paid dental and vision plans
- City-paid Life and Accidental Death & Dismemberment Insurance (equals two times the employee's annual salary)
- City-paid Long-Term Disability Insurance
- Participation in the State of Washington's Retirement Plan (PERS)
- Paid Time Off (PTO)
- 10 Paid Holidays
- 4% City-match deferred compensation with ICMA-RC 457 and 401(a) plan options
- Senior Management Level = additional 4% City-paid into the 401(a) Plan
- Management Level = additional 3% City-paid into the 401(a) Plan
- Supervisors or Exempt Level = additional 1% City-paid into the 401(a) Plan
- Extended Sick Leave (ESL)
- Section 125 - Flexible Benefits Plan (Medical/Dependent Care)
- City Paid and Employee Paid Retirement Health Savings Plan
- Employee Assistance Program
- Annual Performance Assessment System
- Essential Plan health coverage (High Deductible PPO Plan)
- City pays 50% of the premium for Employee & Child/dren only, Employee pays 100% of Spouse premium
- Participation in the State of Washington's Retirement Plan (PERS)
- Paid Time Off (PTO)
- Paid Holiday Leave
- 4% City-match deferred compensation; ICMA-RC 457 and 401 (a) Plan options
- Extended Sick Leave (ESL)
- Section 125 - Flexible Benefits Plan (Medical/Dependent Care)
- Annual Performance Assessment System
- Participation in the State of Washington's Retirement Plan
- Paid Time Off (PTO)
- Paid Holiday Leave
- 4% City-match deferred compensation; ICMA-RC 457 and 401 (a) Plan options
- Extended Sick Leave (ESL)
- Section 125 - Flexible Benefits Plan (Medical/Dependent Care)
- Annual Performance Assessment System
Must meet eligibility requirements
- Essential Plan health coverage (High Deductible PPO Plan)
Paid Time Off (PTO) Accrual
Regular Full-Time (40hr) Accrual Rates. (The accrual rates for full time (30-34hr) and part-time positions is pro-rated based upon the position's budgeted hours.)
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