customer relations Pasadena, CA
Job description
The City of Pasadena Water and Power Department is seeking to fill a Customer Service Field Representative I position. The Customer Service Field Representative I is responsible for providing timely and accurate readings of water and electric meters. Under supervision, the Customer Service Field Representative I locates and reads utility meters for residential, commercial and industrial customers to record quantities of electricity and water consumed and performs related research and customer service assistance.
IDEAL CANDIDATE
The ideal candidate is a self-starter, is highly-motivated, has experience working with the public, and experience in electric, water and/or gas meter reading. It is important for the ideal candidate to have a strong willingness to learn. This person will have excellent communication skills and enjoys interacting with customers.
- Drives to various locations in the City locates and reads utility meters for residential, commercial and industrial customers according to a daily schedule, enters readings into a computerized handheld data capturing device, and calculates mathematical computations.
- Updates meter locations and other pertinent meter information, such as access status and reading conditions.
- Reads and resets "demand" meters in commercial establishments.
- Delivers the 48-hour Shut-Off notices to customer's homes and/or business locations and appropriately responds to customer queries or questions.
- Resolves meter access and missing read problems; reports inaccessible meters, obstacles or unusual conditions, repair needs on meters, such as loose connections, leaks, broken glass or seals; street and sidewalk hazards, as in loose power lines, leaking fire hydrants and fallen trees.
- Assumes responsibility for access keys to city, county and private properties. Performs other related duties as assigned.
JOB COMPETENCIES
The following list represents some of the core competencies needed for success in this position.
Professional Integrity & Ethics – Displaying honesty, adherence to principles, and personal accountability.- Self-Management - Showing personal organization, self-discipline, and dependability.
- Oral Communication - Engaging effectively in dialogue.
- Customer Focus - Attending to the needs and expectation of customers.
- Safety Focus - Showing vigilance and care in identifying and addressing health risks and safety hazards.
- Using Technology - Working with electronic hardware and software applications.
EDUCATION AND EXPERIENCE
- Two years of public contact work experience.
- Individuals with the two years of public contact work experience AND at least six months experience reading and recording data from electrical, water or similar type meters including commercial and/or industrial meters will be deemed most qualified.
The selection process may consist of a combination of the following: training and experience evaluation, a written test, practical examination, and/or department-level interviews. The new hire probationary work test period is 12 months; promotional probationary work test period is 6 months. This position is part of the AFSCME bargaining unit.
VACANCIES
There is currently one vacancy in the Finance and Administration Division of the Water and Power Department. The resulting eligible list from this recruitment may be used to fill this vacancy and similar vacancies in the future.
Employee may be required to use his or her own car if needed, with mileage being reimbursed at the City's standard rate. Possession of a valid Class C California Driver's License and proof of insurance are required at the time of appointment and as a condition of continued employment.
Possession of a valid Class C California Driver's License and proof of insurance are required at the time of appointment and as a condition of continued employment.
FLSA Non-Exempt
Effective January 1, 2013, new members to CalPERS or an agency with CALPERS' reciprocity or who have more than a six month break in service between employment in a CalPERS (or reciprocal) agency will be subject to the provisions of the Public Employees' Pension Reform Act of 2013 (PEPRA) and will receive the 2% @ 62 benefit formula.
Employees who are current members of CalPERS or an agency with CalPERS' reciprocity, or who have less than a six month break in service between employment in a CalPERS (or reciprocal) agency and employment with the City will be enrolled in the 2.5% @ 55 benefit formula.
All employees are required to pay the full employee contribution to CalPERS.
Click link below to review the City's excellent benefits package https://ww5.cityofpasadena.net/human-resources/employee-benefits/
