customer relations Pocono Lake, PA
Job description
Sharp Energy
Position: Customer Service Representative
Location: Poconos Lake, PA
What makes us great:
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
What’s in it for you:
- Competitive base salary
- Fantastic opportunities for career growth
- Cooperative, supportive and empowered team atmosphere
- Annual bonus and salary increase opportunities
- Monthly recognition events
- Endless wellness initiatives and community events
- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
- Paid time off, holidays and a separate bank of sick time!
What you’ll be working on:
- Provides Customer Service assistance to new and existing propane customers over the telephone and through email correspondence.
- Initiate new accounts and prepare credit history checks
- Prepare work orders and delivery orders to be dispatched to operations
- Charge Customer accounts for services rendered (delivery and service work)
- Daily cash reconcile and reporting
- Update and maintain customer files (electronic and paper)
- Attend virtual training sessions
- Maintain good customer relations
- Perform other related functions as assigned by District Manager or Customer Service Manager
Who you are:
- 2 years clerical or customer service experience within a call center environment is preferred.
Knowledge/Skills/Abilities:
- Excellent written and oral communication skills.
- Bilingual a plus.
- Experience handling cash is required.
- Good math aptitude, collection techniques and some account knowledge.
- Strong computer aptitude and skills preferred.
- Experience with MS Office and other call center technologies.
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [email protected] or Ruth Warner, Director, Human Resources Operations at [email protected].
