customer relations Chichester, England
Job description
**IMMEDIDATE START'S AVAILABLE**
Customer Service Advisor – Travel Claims
£24,380 to £28,830 (DOE)
Chichester / Hybrid (After probation period)
Full training provided
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
**Join our dynamic team and become the backbone of our company's exceptional customer service**
Charles Taylor is an agile, growing business where every employee can make a significant impact to our customers lives. At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are!
Thanks to our integrated teams of in-house specialists, Charles Taylor Assistance can offer patient care and medical management that is unsurpassed, delivering complete medical assistance solutions to our customers and corporate partners, all over the world.
As a Travel Claims Handler, you'll be the first point of contact for customers who have experienced unforeseen events. You'll empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.
Salary and Benefits of the Customer Service Advisor:
- £24,380 to £28,830per annum
- 30 days including Bank Holiday’s and incremental holiday plan
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Generous high-street rewards scheme for family and friends
- Free travel insurance (subject to qualifying criteria)
- Discounts on home and motor insurance
Duties and responsibilities of the Customer Service Advisor:
- Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim
- Resolving claims efficiently
- Answering a high call volume of calls and emails
- Providing the customer with clear guidance to ensure that the claim process is first class
Requirements of the Customer Service Advisor:
- Previous call centre / customer service experience preferred
- Confident speaking to people on the phone
- Highly organised under pressure with good attention to detail
- Ability to multi-task - switching between telephone calls and customer emails.
- Ability to convey information in a simple and clear manner
- Natural empathy and a flair for making a difference to our travel customers
At Charles Taylor, we can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.
If you're ready to embark on an exciting career as a Travel Claims Handler, visit our website or call us today!
Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Job Type: Full-time
Salary: £24,380.00-£28,830.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Work from home
Ability to commute/relocate:
- Chichester: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
