customer relations Dudley, England
Job description
PH Jones, part of British Gas, are looking for a Business Customer Services Advisor to join their team, based at their customer site in the Dudley DY5 area Monday to Friday.
You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.
- Permanent role
- Monday to Friday / 40 hours per week
- Location: Dudley DY5
- Company Benefits
As a Customer Services Advisor with PH Jones, you will find a variety of different tasks to complete daily. These will include, but are not limited to:
- Responding to daily email traffic internal and external customers and clients
- Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.
- Booking appointments and scheduling work to engineers to maximize daily productivity.
- Ensuring that all internal work systems are updated accurately and in a timely manner.
- Ensure appropriate charges are applied to work orders highlighting chargeable opportunities.
- Weekly/Monthly valuation preparation.
The Person
- To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries.
- We are seeking someone with excellent interpersonal, oral and written communication skills, who is self-motivated with a problem-solving approach.
- You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.
- The successful candidate will be a competent user of Microsoft Office (e.g. Outlook, Word and Excel) with strong IT skills and an ability to learn new systems.
- You will have the ability to prioritize tasks, work well under pressure and manage your workload, with a high attention to detail.
You will also receive
- 25 days annual leave + bank holidays
- Company matched contribution Pension Scheme up to 3%
- Group Income Protection, Life Assurance & Accident Insurance
- Level 2 Private Healthcare plan (Partial subsidy with Company)
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Access to Unmind app
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits via ‘BeneKit’ – offers & discounts with high street partners
- Profit Share Award
- Employee Energy Allowance
- #PHJonesJobs
PH Jones, part of British Gas, provider of Gas Central Heating Installations as well as Service & Repair to the Social Housing market. The marketplace consists of approximately 5 million homes, managed by 3,500 Housing Associations and Councils across the UK. We are now looking for a Customer Service Advisor to join our team.
Working as part of the Operations Support Team, reporting to a Customer Service Manager, you will be responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing clients.
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
