customer relations Richmond
Job description
Central Mountain Air is a western Canadian privately owned and operated company. We offer a family-oriented, team-based work environment with a focus on safety, on-time performance, and exceptional customer service. Central Mountain Air is currently looking for Customer Service Agents out of our Vancouver, BC base at the YVR South Terminal.
Customer Service Agents are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, take reservations and maintain baggage accuracy and safety. Customer Service Agents report to the Customer Service Supervisor and are an integral part of our team.
Job Responsibilities
· Check-in and greeting passengers, taking reservations and handling payments (when necessary)
· Responding to passenger inquiries
· Assisting passengers with disabilities during deplaning and enplaning
· Processing baggage and cargo
· Gate operations and flight closure, communicating load counts to flight crews
· Ability to lift up to 50 lbs
· Other duties as assigned
Job Requirements
· Superior customer service skills
· Good communication and interpersonal skills
· Ability to work independently as well as in a team environment
· Ability to work flexible hours, including split shifts and weekend coverage
· Willingness to work outside in adverse weather conditions
· Good computer skills
· A positive attitude with the ability to be flexible
· Must be able to obtain and retain an Airport RAIC
Benefits of Working at CMA
- Group Retirement RRSP contribution matching program
- Full health benefits package consisting of extended health, dental, short term disability, long term disability, life insurance and travel emergency medical insurance
- Corporate rates with Good Life Fitness
- Competitive sick and personal leave benefits
- Employee Family Assistance Program
Travel Benefits
- Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies
- Travel perks for retirees and their eligible spouses
- Standby travel for employees and eligible family members on other airlines around the world
- Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays
- Free cargo shipping for employees on CMA flights
Employee Programs
- Training Assistance Program, Milestone Recognition Program and Employee recognition programs
- Opportunities for career development, growth, and promotions
- Inclusive team atmosphere
Central Mountain Air is an equal opportunity employer and values diversity in our workplace. Our requirement is that you have the skills and abilities to do the job and the attitude of a team player. We encourage applications from all qualified individuals regardless of race, nationality, ethnic origin, color, religion, age, sex, sexual orientation, marital status, family status, and disability.
Central Mountain Air thanks all applicants, however, only those selected for an interview will be contacted.
Job Type: Part-time
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person
About Central Mountain Air
CEO: Douglas McCrea
Revenue: $25 to $50 million (USD)
Size: 201 to 500 Employees
Type: Company - Private
Website: www.flycma.com
Year Founded: 1987
