customer relations Norwich, England
Job description
Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.
Whilst going through an exciting period of growth, we still have that family company feel, where our employees are more like friends than colleagues. We provide a friendly and relaxing working environment across all departments and the successful candidate for any of our current vacancies will soon feel right at home.
As part of the Appello Group, we are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners. As the UK's largest telecare monitoring and digital equipment provider, we support over 300,000 vulnerable people in our communities to live safer, happier, and more enriched lives.
Our journey of supporting housing, health and social care dates back to 24th June 1988 when we took our first emergency call from our Head Office in New Milton, Hampshire. With a team of just five employees, we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team.
The Appello Group now consists of many brands, including, Appello and Careline365, all are equally pivotal in our continued growth and commitment to improving the safety and wellbeing of our communities.
Today, we operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over the UK.
Position:
Credit Control Assistant
Hours: Full-time - 37.5 Hours
Shift pattern: Mon - Sun , between the hours of 08:30 - 18.30( approx. 1 weekend shift in every 3 weeks )
Salary: Starting rate at £20,319 plus monthly performance related bonuses.
Location: Bowthorpe, Norwich - Hybrid may be considered once fully trained
Start Date: ASAP
Benefits:
- Aviva Pension Scheme
- Free eye tests through Specsavers
- Free tickets to the Executive company box at Norwich City Football Club
- Increasing holiday allowance with each year of service
- Paid Duvet Days after a successful probation period
- Generous staff discount when you buy products from Zatu website or in their shop
- £50 Zatu voucher on your birthday after completing probation
- Employee referral bonus
- Further education/qualification contributions
- Health assured EAP service for workplace wellbeing
- Bike to work scheme and cycle storage
- Free on-site parking
About the role:
Our Credit Control Executives are highly motivated, target-driven people with a passion for building customer relationships and liaising with their families. This role is perfect for somebody with a very positive attitude and precise attention to detail. progression is available through hitting your targets based on customer actions completed and outbound calls made.
On a day to basis you will be
- Making outbound calls to existing customers
- Assisting with their account enquiries
- Dealing with payments
- Arranging payment plans
- Arranging return of equipment with Service user and their contacts
- Direct debit handling
Requirements:
About the person:
To be a successful candidate for this role you must have the following attributes, skills and experience:
Preferred experience working in a credit control/customer service based role.
- Good standards of literacy and numeracy
- Adequate typing and IT skills
- A team player with a positive outlook especially when under pressure
- Meeting and exceeding personal and team targets and KPIs.
- A track record of providing excellent customer service
- GCSE's or equivalent in Maths and English (Grades A-C or levels 4-9)
Other information:
This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
If you are interested in this role please click on the apply button!
C365INDH
