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Customer Service Advisor - Metered Supply Team – Tachbrook Park, Warwick

£21,255 to £21,500 With Excellent Benefits

Creating a better world, a better company, and a more fulfilling future…

Calor is an exciting and inspiring company to work for, where investment in our people's skills and knowledge is integral to our success. We ensure a supportive and inclusive working environment which is underpinned by our culture of expertise, safety and trust. These things allow us to lead the way in terms of sustainability, innovation and personal development.

As the lead supplier in the UK LPG market, things rarely stand still for us. From humble beginnings, and as part of SHV Energy, Calor has continued to develop and diversify, ensuring that our service offering is expansive, progressive and relevant to our customers. It is our people that enable us to do that, which is why they are the heart of our business.

The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor - Metered Supply Team

Key responsibilities will include:

• Liaise with customers via inbound/outbound telephone calls as well as issue/receive letters and emails in a timely manner in order to meet required deadlines
• Respond to basic enquiries relating to our Central Customer Support team during busier periods.
• Always maintain a high standard of customer service, regularly demonstrating initiative to retain customer loyalty and promote Calor products and services
• Be receptive to complaints or problems, research and resolve them
• Provide speedy and accurate information by telephone and in writing in line with procedures
• Advise and update customers on gas deliveries and schedules
• Operate all systems (computerised and administrative)
• Communicate effectively with all relevant site/company and external departments
• Be able to work and co-operate as part of a team, assisting and supporting colleagues and other departments and sharing best practice
• Assist in developing processes for constant improvement for the benefit of the customer and Calor’s business goals
• Retain a positive attitude towards learning, growth and change
• Take responsibility for own development
• Always demonstrate a professional and positive attitude
• Understands and complies with Calor’s HSE polices, and understands the importance of such

As such we would like you to have/be:

• Have excellent interpersonal skills and display effective written and verbal communication skills
• Have excellent organisational and administrative skills
• Highly self-motivated with the ability to manage workload
• Work effectively as part of a team and possess a flexible and adaptable approach
• Be able to demonstrate initiative and analyse problems
• Able to handle all calls, in a professional and empathetic manner
• Receptive to and resolve complaints or problems
• Demonstrate customer focus and are tenacious in the pursuit of business and team goals
• Experience of outbound sales calling, in particular customer retention work would be an advantage but is not considered essential for this role
• Educated to GCSE O Level standard or equivalent the successful candidate will have a background in customer service
• Have working knowledge of Microsoft Word, Excel and Outlook

We look for people who are open minded, embrace new ways of working, step out of their comfort zone seek out new opportunities and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our daily life, and we want to share that with you! Together with your commitment, drive and personal performance, we believe you can bring out the best in yourself at Calor.

If this sounds like you, please apply by clicking the link below.

We look forward to hearing from you!

To be considered for the above opportunity you must be eligible to live and work in the UK.

We are a responsible business where safety is our number one priority. As such, during any visit to, or employment with Calor, you may be randomly selected to undergo a drugs and alcohol test. Such results, which would be shared with you, may be taken into consideration in relation to any employment application or continued employment.

If you are successful in being offered this role, you will be required to carry out pre-employment checks including but not limited to a medical assessment and DBS (basic disclosure) check.

Calor Gas Ltd. is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.