customer relations Birmingham, England
Job description
Job Title: Digital Service Assistant (German and English required)
Beazley:
Beazley is a specialist insurance company with over 30 years’ experience helping people, communities, and businesses to manage risk all around the world. Our products are wide ranging from cyber & tech to marine, healthcare, financial institutions, and contingency, covering risks like the weather, film production or protection from deadly weapons.
We are a flexible and innovative employer offering a friendly, collaborative, diverse and inclusive work environment. We encourage applications from all backgrounds. We empower people to choose where to work given the work that needs to be done. Collaboration in office spaces is important but we do not mandate a set number of days in the office or from home – you decide what works best for you and the role you are in.
We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 1500 of us working around the world. Employee’s diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We hire people with wide perspectives, and we have set bold diversity targets as we work towards excellence.
Beazley Digital:
The cross-functional team, combining operations, technology and underwriting aims to develop, underwrite, and deliver seamless, intuitive digital insurance solutions for clients and brokers. The team are responsible for developing new underwriting and risk management solutions and harnessing opportunities presented by advances in data and technology, to ensure brokers and clients can continue to access well-executed, clear insurance cover through slick systems.
Job Summary:
To work alongside our underwriting teams to provide an efficient and effective customer service to our brokers and clients via our digital platforms.
Key Responsibilities:
Customer Support:
Ensure all interactions and transactions are accurate, within Service Level Agreements (SLA) and the agreed authority limits set by Beazley and the underwriting teams.
Interact with other teams within Beazley, ie Claims, Finance, Compliance, Management Services and Controls on matters affecting or related to accounts within the portfolio.
Help maintain performance standards through supporting other team members in achieving their service/quality levels and targets, as required.
Take accountability for continuously improving service, ensuring all proposed solutions work towards the betterment of the customer experience.
Reporting
Provide accurate management information to senior management team and underwriters.
Produce ad hoc reports, presentations and marketing literature for senior managers, underwriters and other members of staff as requested.
Utilise team feedback and metrics to identify ways to increase, improve and expand services.
Broker/Client Interaction
Provide a professional service to brokers in person, writing, email and telephone.
Maintain and develop key relationships including brokers and external clients, promoting the Digital Service Team, and provided services
Encourage, report and implement broker feedback on systems, processes and services
Support the onboarding and ongoing training of brokers, encouraging and promoting broker self-sufficiency on our platforms
Personal Specification:
Skills and Abilities
Language skills – fluent in German and English
Accurate and numerate
Computer skills – good working knowledge of MS Office, well developed spreadsheet skills
Able to communicate effectively with others, both verbally and in writing
Motivational skills, team worker as well as able to work on own initiative
The ability to manage time, meet deadlines and prioritise
Knowledge and Experience
Previous customer service experience
Administrative experience advantageous
Experience in accurate, high volume data entry advantageous
Aptitude and Disposition
Outcome focussed, self-motivated, flexible and enthusiastic
Professional approach to successfully interact with managers/colleagues/external suppliers
Competencies
Achievement orientation
Analytical thinking
Information seeking
Customer focus
Team working
Initiative
Problem solving
Detail orientated
Time management
Relationship building
Communication skills
Don’t meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.
Job Types: Full-time, Permanent
Salary: £23,000.00-£26,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Flexitime
- Free or subsidised travel
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Birmingham, B3 2DX
About Beazley Group
CEO: Adrian Cox
Revenue: $2 to $5 billion (USD)
Size: 1001 to 5000 Employees
Type: Company - Public
Website: www.beazley.com
Year Founded: 1986
