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• Customer Service Assistant - Web Chat
• 37.5 hours per week within department working hours of Monday-Sunday 9:00am-8:00pm
• 12 Month Temporary Contract
• Location: Lytham St Annes, Lancashire
• £21,629.904 + excellent benefits + bonus
• Close date: Sunday 18th June
• Phone Interviews: 20th & 22nd June
• Interview: 27th June

We have a fantastic opportunity for someone who shares our passion for delivering an exceptional customer experience, to join our Customer Service team at our Head Office in Lytham St. Annes, Lancashire.

As a Customer Service Assistant, you will be the primary point of contact between our business and our customers, you will offer support and advice to customers placing orders, find information for them, help with returning purchases.

In doing so you will strive to gain and retain customers by offering a service that enriches people’s lives.

This is a great opportunity to work for an award winning, jewellery retailer recognised as:

• ‘The Happiest Place to Work’, in partnership with Retail Trust, at the Retail Week Awards 2023
• The #6 Best Large Company in the UK and ‘Retail’s Best Company to Work For’ in the prestigious 100 Best Companies to Work For list 2022
• ‘Employer of the Year’ for 2022 at the UK Jewellery Awards

Working at Beaverbrooks also brings with it a whole host of rewards and benefits, some of which are:

• Great office profit share bonus
• Outstanding colleague discounts which extend to your family & friends
• Free car parking
• Wellbeing scheme
• Contributory Pension & Life Assurance
• Regular social events- including, but not limited to: pay day drinks, football hospitality events, theatre and theme park trips.
• Free eye test every 2 years
• Flu Vaccinations paid for
• Enhanced maternity and paternity package
• Maternity return to work bonus
• Employee & family support & counselling – Retail Trust

• Provide web chat support for customers
• Communicate with customers, via web chat, phone and email
• Deal with general phone and email enquiries from store colleagues
• Deal with social media and ‘Price Promise’ requests on behalf of the company

ESSENTIAL SKILLS AND EXPERIENCE

• Experience of, and passion for, delivering excellent customer service within a retail environment
• Excellent verbal and written communication skills
• Excellent typing speed and the ability to respond quickly and effectively during text and video chats
• Excellent rapport building skills
• Empathetic, caring and an active listener
• Strives for 5-star feedback
• Presentable
• Self-motivated
• Results driven
• Ability to demonstrate objective complaint handling
• Assertive

DESIRABLE SKILLS AND EXPERIENCE

• Previous experience of a similar role providing customer support via web chat, telephone, email and letter.

We’re a family business. And you can tell that when you get here. It feels like family.

Established in 1919 we now have 73 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated £20 million to over 1000 different charities.

We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us

Ref: INDOFF