customer relations Portbury, England
Job description
Job Title: Customer Service Administrator (Renault)
Location: Portbury, BS20
Salary: £23,151
Working Hours: Mon to Fri 8am-4.30pm
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. Our Site Operations teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.
Under the supervision and co-ordination of the Administration Manager, the main task is to provide an efficient service for additional works customers by coordinating the preparation of vehicles ready for dispatch, while adhering to BCA rules and health and safety regulations.
Your key responsibilities will be:
- Provide support to the administration department and fulfil all aspects as set out.
- Support in the management and maintenance of additional works customers.
- Produce all necessary reports as required by additional works, Renault UK and BCA accounts department.
- Use AFRL for pre-taxation and taxing of vehicles and maintain records as necessary.
- Manage and maintain fuel and ply lining invoices for dealers.
- Liaise and instruct departments to meet customer demands.
- Learn all job aspects related to the customer service department in order to achieve multi skills and cover for holiday and sickness relief.
- Book all vehicles for delivery through the transport department.
- Maintain and update the database with call offs, delivery addresses and delivery dates.
- Daily management of the additional works accounts under the control of the Customer Service Supervisor.
- Pre-register and tax vehicles as per Renault request.
- Order ply-lining and decals for vans as per customer request.
- Ensure PDI Department in factory complete the pre delivery inspection process as required.
- Send spare keys to customers as requested.
- Compile of reports for Renault Group of all vehicles exited.
- Communicate and work well within a team and liaise effectively with colleagues.
- Familiarise yourself with the workings of all the departments at BCA UK and assist as required.
- Take reasonable care or your own health and safety and co-operate with line managers to enable compliance with BCA health and safety rules.
- Undertake such other duties and responsibilities to meet the demands of the business and customers.
To be successful, you’ll bring some of the following experience with you:
- Computer literate and confident using Microsoft Office packages.
- Able to multitask.
- Able to meet tight deadlines.
- Good administration skills.
- Able to communicate at a high level both oral and written.
- Can do attitude.
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Company Pension Scheme
- Private Medical Insurance (role dependent)
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
