customer relations

customer relations Birmingham, England

BCA AUTOMOTIVE
Full Time Birmingham, England 32000 - 12.04 GBP ANNUAL Today
Job description

Customer Operations Team Leader (automotive) - cinch

  • Birmingham Business Park
  • £32,000 per annum
  • The shift pattern is 06.00–18.15, four days out of seven on a rota basis

BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing hugely and are on a key digital transformation journey.Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.

Role Overview

We are looking for a strong and experienced people manager to manager one of four Operational circuit teams to achieve agreed service level performance. To utilise driver resource capacity on the most cost effective basis possible. To ensure all BCAL operational facilities are effectively utilised and supported. To ensure the Operations team is utilised effectively. To evaluate existing practices and continually improve performance.

Responsibilities

The Ciustomer Operations Team Leader is a member of the Operations Management Team and deputises for the Operations Development Manager.

Core Duties:

  • Ensure the regional team you are responsible for is appropriately resourced both internally/externally, structured and led to deliver service levels to the agreed levels.
  • Ensure all staff have clear objectives, guidance & support and are effectively performance managed which includes an annual performance review.
  • Monitor processes and policies in support of BCAL goals. Implement departmental policies and procedures to maximize output. Work with Performance Management and Continuous Improvement. ISO 9001/2008/
  • Support Operational colleagues to ensure optimal planning of resources, particularly in the size and capability of the BCAL Driver resource. Working with Compliance team on continual driver development.
  • Provide day to day leadership to the regional team to ensure maximum effectiveness, efficiency and co-ordination of all elements of service delivery for BCAL.
  • Working with the Operational management to ensure that the Regional Teams meets their goals and that they are receiving the required number of assessments, to the agreed quality standards and deadlines and to a schedule that enables effective planning and delivery of the agreed KPI.
  • To ensure that the accuracy, quality of work and communication to customers both internal/external is of a consistently high standard.

Initiatives:

  • Implementation & Focus on system accuracy and internal process adherence.

Significance of Role:

  • A critical role in the successful delivery of the BCAL Service as this role provides the oversight to management and coordination of all service delivery.
  • Each circuit managed by this role has a significant contribution to overall efficiency, effectiveness, profitability and overall delivery of service.

customer relations
BCA AUTOMOTIVE

Farnham, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Private
Related Jobs

All Related Listed jobs

account manager
Rightmove Leeds, England 43679 - 33981 GBP ANNUAL Today

Patch - Leeds/Wakefield/Harrogate

Remote/Field Based

£40,000K - £50,000K basic, plus commission and...

Workshop Cleaner/ Driver/ Valetor
Aquila Truck Centres United Kingdom 22700 GBP ANNUAL Today

You will need to have a full UK driving licence and have the right to work in the UK. Collection and delivery of vans to and from our customers.

biological scientist
NHS Milton Keynes, England 50056 - 43742 GBP ANNUAL Today

Leadership/Management Lead/manage the section to achieve operational goals, organisational objectives and the requirements of service users. Deputise...

Agricultural Support Specialist
Morrisons Harrogate, England 19395 - 21157 GBP ANNUAL Today

Communication and development of the supply forecast, enabling an accurate sales plan ensuring the best value for the business.

Management Accountant
Haymarket Media Group Twickenham, England 35000 - 40000 GBP ANNUAL Today

Full-time: Hybrid working with the opportunity to work 2 days per week remotely. Reporting to a Finance Business Partner or Senior Management Accountant, you