customer relations Slough, Berkshire, South East England, England
Job description
Customer Experience Specialist
Kick start your career in Financial Services! As a Customer Experience Specialist, you will be responsible for contacting our existing client bank on a regular basis to provide ongoing support and refer any sales opportunities to our in-house adviser team. This role requires exceptional communication skills, a confident demeanour, and the ability to build rapport with customers. You will work as part of a fast-paced administration team, and will also help with day to day administration of the mortgage application process.
JOB SPECIFICATION
- Contacting existing database
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings.
- You will support the team in processing mortgage applications from start to finish and you will complete any compliance tasks relating to the case to the satisfaction of the FCA.
- You will need to be confident to liaise with clients, solicitors and estate agents to ensure a smooth transaction by phone, face-to-face and email.
· You will need to have a ‘can do’ attitude to generate new leads for the adviser team.
PERSON SPECIFICATION
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail
- Working knowledge of Microsoft Office particularly Excel spreadsheets
- Ability to work well in a team
- Multitasking skills and good organizational abilities
· A good work ethic who can work under pressure in a busy and challenging environment.
· Experience of building rapport and interacting with clients effectively.
Hours – 9:30-6 Mon-Thursday & 9:30-5:30 Friday.
Holidays 20 days + Bank Holidays
Company Pension Scheme inc.
Salary – TBC
Job Type: Full-time
Salary: £16,151.44-£33,278.02 per year
Benefits:
- Company events
- Company pension
- Private medical insurance
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 07/08/2023
