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customer relations Cardiff, Wales

ASSA ABLOY Group

Full Time Cardiff, Wales 22877 - 21061 GBP ANNUAL Today

Job description

An Amazing Career Opportunity for a Pre Sales Project Management and Customer Support

Location: Cardiff/ London

Job ID: 21622

The qualified candidate will be responsible to support sales team in any pre-sales & account management activities and for the planning, coordination and deployment of innovative projects and commercial solutions across the region.

This will include the qualification of the partners/ customer needs, supporting the preparation of technical proposals and supporting the full sales cycle, overseeing all aspects of projects with emphasis on timely achievement of program milestones and deliverable to support the overall strategy.

You will be interfacing directly with customers and partners in the field to manage, monitor and support the solutions, during initial deployments & operations he/she will be responsible to present solutions to prospect and customer, to collect customer feedback for improvement.

If this sounds like you keep on reading !

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

As our Pre Sales Project Management and Customer Support, you’ll support HID’s success by:

Support the BU, supporting business with current and prospective partners & end-user customers.
Participate in partner event and produce adequate technical material with input from Product Marketing and Management.
Resolve presales technical issues submitted by partners and sales team,
Lead the delivery & deployment of projects across EMEA.
Attend and drive technical Pilot/Project planning workshops with the customers.
Solution deployment and technical support: create and maintain program plans and schedules. Direct tasks and activities within the project scope and track progress against objectives
Track and resolve issue and problems to effective conclusion through facilitations management or active coordination of stakeholders.
Work with customers & partners to collect feedback on the quality and functionality of the services deployed and feedback to product management.
Communicate roadmap to customer and align with the BU delivery schedule.
Provide product & management team technical /functional product requirements collected from end-customers and partners
Provide regular updates on project state and progress against plan to team. Proactively identify potential project risks and mitigation plans.
As customer advocate & experienced user actively participate in the product/service roadmap development.
This roles requires 70% travel time.

What we will love about your background:

Good knowledge of IT, network & smartphone technology
Experience in ticketing, Sports & event industry is strong plus

Your Experience and Education include:

BSc. degree preferably, in a technical field or equivalent combination of education and experience.
10+ years’ experience in technical pre-sales, field service and project management in IT, networks & services.

Why apply?

Empowerment:You’ll work as part of a global team in a flexible workenvironment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes.If you have most of the skills and experience, we want you to apply.
Innovation:You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
Integrity:You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

#LI-HIDGlobal

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