customer relations Richland, WA
Job description
Arthur Grand Technologies is currently seeking a highly motivated and skilled Info Tech Staff I-IS&T Service Center Technician for one of our clients.
Position: Info Tech Staff I-IS&T Service Center Technician
Location: Richland, WA (Day 1 Onsite)
Duration: Long Term Contract
Description:
Position Overview:
Performs specific tasks while utilizing established information technology standards and methods, including:
- Field customer questions and service requests via calls, voicemail, email, and walk-ins.
- Resolve end user IT issues remotely, in person, or dispatch to appropriate IT specialists.
- Provide instruction to peers or customers as needed.
- Monitor customer issues and IT service delivery via customer calls and on-line monitoring tools.
- Escalate support issues to appropriate department IT manager.
- Assist with operation of loaner equipment library.
- Provides end user support in a fast paced, technically challenging IT environment.
- Works at both a construction site and an office environment.
- Installs and upgrades software and performs regular maintenance on personal computers and printers.
- Documents support and diagnostic activities and accurately resolves and closes assigned trouble tickets by following customer support standards and procedures.
- Actively manages customer expectations through effective communications. Makes frequent contact with end users and customers to resolve problems and issues relating to information technology.
- Works collaboratively to assist other Service Center and Deskside Support team members, ensuring team performance goals are met.
- Spearhead service improvement initiatives, as requested by management.
Basic Qualifications:
- BA/BS in Computer Science, Information Technology or related field from an accredited college or university, in lieu of a degree, 6 years of progressive, related experience.
- Must be able to complete and pass a pre-employment drug screen, physical (if located at the construction site), and background check which includes verification of employment and education.
- Must be able to obtain a Department of Energy badge for access to the Hanford Site.
Minimum Qualifications:
- Must be able to complete and pass a pre-employment drug screen, physical (if located at the construction site), and background check which includes verification of employment and education.
- Must be able to obtain a Department of Energy badge for access to the Hanford Site.
- Experience in an IT Call Center troubleshooting user issues remotely.
- Strong workstation hardware and software problem solving skills.
- Diplomatic skills in end user communication. Handle customer interactions in an accurate, effective, and timely manner, and articulate ideas in clear & concise reports.
- Attention to quality, including accurate documentation of work completed.
- Must be able to work productively with little supervision.
- Must be able to physically move computers and associated hardware.
- Related experience includes but is not limited to:
- Windows workstation hardware and software
- Workstation imaging techniques and software
- MS Office and Internet Explorer
- Networking
- Infrastructure systems architecture concepts, configurations, and standards.
Preferred Qualifications:
- Experience with automated call center software and multi-line phone systems.
- Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.
- Relevant IT certification preferable, such as A+, Network+ or MCP
About Arthur Grand Technologies:
Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.
At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume for immediate consideration.
Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.
Thanks & Regards
Rakshmi M | Technical Recruiter
Arthur Grand Technologies Inc
T: +1 (571) 416-5356
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
Job Types: Full-time, Temporary
Salary: Up to $35.00 per hour
Experience:
- Customer support: 5 years (Required)
Work Location: On the road
