customer relations United Kingdom
Job description
Are you looking for a role that can really make a difference?
Join a team that can impact people's lives daily whilst working in a dynamic, fast-paced environment.
Long-term/ongoing temporary contracts leading to permanent opportunities.
- Start date: 28th August 2023
- 12 month temp – perm contract
- Location: Thanet Grange, Southend-on-Sea
- £13.25 per hour
- 35 hours per week
- First 7 weeks of training are provided on-site, Monday – Friday, 8am – 4pm (Compulsory attendance)
- Minimum of 6 days per fortnight in the office after training has been signed off
- 33 days of holiday each year
- After the training period, you will work 35 hours per week, shifts will include 1 weekend day each week and shifts up to 8pm
Benefits:
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
- Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services
Whatever your background, if you are customer focused and self-motivated this could be an excellent opportunity for you to join a major high street bank in their Fraud Centre of Excellence, where you will be taking inbound calls from customers who have queries or questions in relation to their account.
With a first-class training program, all you will need are first-class customer service skills, being comfortable with different computer systems, and enjoying a fast-paced environment, all whilst working as part of a great team.
Interested? Here are the next steps after your application:
- You will receive a short assessment with multiple choice options
- If successful you will be sent a link to submit a video interview containing 3 questions, each with a 3-minute time limit
- If successful you will be invited to a telephone screening call with a recruiter from AMS
- Offer decision
Job Types: Full-time, Temporary contract, Temp to perm
Contract length: 12 months
Salary: £13.25 per hour
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Westcliff-on-Sea
Expected start date: 28/08/2023
