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Customer Experience Team Member

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff, aged 18+, who’d like to in our exciting, fast-paced and thrilling venues, New Victoria Theatre, Rhoda McGaw Theatre, and Nova Cinemas.

As a Customer Experience Team Member you’ll make the magic happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

We want every customer to remember our venues for the right reasons. That’s where you come in! You’ll give a great welcome to every customer you meet and let your enthusiasm for cinema & theatre shine. As part of our team your shifts might include checking tickets, selling drinks and snacks refreshments or delivering direct to customers’ seats, directing customers and answering questions – all while treating everyone with the same care and respect you expect yourself.

Full of variety, this role is both fun and challenging. You’ll be part of a friendly, ambitious team, working in a unique venue with an ever-changing programme of events. As well as working in an exciting environment, you will also have access to some great perks, such a free cinema tickets, theatre ticket offers, staff screenings and events, training opportunities, and after three months of employment you will receive an ATG membership card, which gets you a range of discounts on tickets and food and drink across the ATG company.

There’s no specific experience or qualifications needed and we welcome team members of all backgrounds. Our ideal applicant? You care about our customers and go out of your way to make sure their cinema experience is the best it can be. Further information on the role and the skills you’ll need can be found in our job description download and in our article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html We are open 364 days of the year and our busiest times are the evenings and weekends, so availability during those times is essential.

Interview Dates are 18th August and 20th August.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

Closing Date

14-08-2023 at 23:59