customer relations Cambridge, East of England, England
Job description
About us:
APC Cambridge is a busy, locally based (CB1, Cherry Hinton) courier & parcel delivery company. We are proud to be part of the APC Overnight Network, which is the UK’s largest independent delivery network, with more than 103 locations nationwide. Our commitment is to provide excellent service in the UK delivery market - we pride ourselves on being the best in the parcel industry!
The position:
Our business is growing, and we are looking for experienced, enthusiastic and dedicated team players to join our Customer Services Department. In this role you will be supporting both internal and external customers, in relation to the delivery of their parcel and assisting our Drivers in locating delivery addresses. The environment is fast paced, challenging and great fun.
Who are we looking for:
· You will be commercially aware and passionate about offering exceptional customer services.
· You will have experience of working in a customer service environment that is challenging and fast paced.
· You will have great communication skills, with the ability to build rapport with our customers quickly.
· You will have strong administration and organizational skills and be able to manage multiple priorities.
· You will be positive and resilient, remaining calm under pressure.
· You will have experience of resolving enquires by email and telephone.
· You will have the ability to problem solve and seek solutions.
· You will be able to spot opportunities.
Hours of Work and Package:
· 40 hours per week(Monday to Friday), with a 30 minute paid break. Start and finish times will be on a rota basis between 7.30am and 6.30pm.
· 28 days holidays (including public and bank holidays)
Health and Safety:
Keeping our people safe is a priority in our business, we are COVID-Secure, and we operate following government guidance.
Please only apply if you feel you meet these expectations and can be committed to help a local company grow during these unprecedented times.
Job Type: Full-time
Salary: From £22,000.00 per year
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: Office
