customer relations Smethwick, England
Job description
We are looking for a Customer Service Advisor to join us on a permanent basis. You will be a key team player responsible for all of our customers needs and to deliver outstanding customer experience. This role will be based at our site in Smethwick.
How you'll make an impact:
- Handling requests from customers and business partners in a multi channel contact centre environment
- Handling orders, queries and internal communication with sales teams
- Developing and maintaining knowledge of products, services and systems as required
- Providing rapid resolution of issues and assesses when a contact requires escalation or referral to an expert
- Managing work within KPI / target framework to optimise customer experience and productivity
We'd love to hear from you if you have:
- Confident and clear communication skills across all contact channels
- Problem solving ability
- Ability to work under pressure in target driven environment
- Willingness to learn about industry, products, customer and business partner requirements
Additional Information:
- Location: Smethwick
- Salary: £23k per annum
- Open to discussing flexible working
- Mentoring schemes
- Perks at work
- Dedicated talent development team to help your career progress
- Mental health wellbeing ambassador support
Why work for us?
Air Liquide is a global leader in the gas industry not by chance, but through our constant advances in the technological field. So when it comes to recruiting great people to join our business we take it seriously. We believe our talented people and their passion for our business is what brings success to our group.
Working at Air Liquide UK means having opportunities to evolve in an environment that actively promotes and encourages our people. We recognise expertise and offer genuine opportunities that provides our colleagues with autonomy and accountability. We believe our people are the cornerstone of our company, we care about the development and growth of our people and teams as much as the development and growth of our business.
As a business operating in sectors all around the world, we believe diversity brings benefits to our customers, our company and our employees. We are committed to being an inclusive employer and encourage applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
“ Gender diversity is a source of value and competitive advantage, along with other forms of diversity like nationality, age, educational background. Such diversity makes us a stronger and more successful company. ”
Throughout the pandemic we have remained resilient and have even continued to grow as a strong organisation. We may adapt the recruitment process by using video interviews where possible during the recruitment process. Safety always remains our key priority.
Job Type: Permanent
Salary: £22,000.00-£23,000.00 per year
Benefits:
- Health & wellbeing programme
Schedule:
- Monday to Friday
Work Location: In person
About Air Liquide
CEO: Benoît Potier and Francois JACKOW
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Company - Public
Website: https://www.airliquide.com/
Year Founded: 1902
