customer relations Remote
Job description
Looking for a rewarding remote career? Join our team at A-Max and be a part of a fast-growing company that values its employees.
https://www.a-maxairconditioning.com/
We are a Florida based HVAC company expanding rapidly nationwide through new franchise locations.
We are looking for highly motivated Customer Support and Sales Representatives that enjoy interacting with people. This is a permanent home office position. It mainly entails answering inbound calls, booking appointments, and providing support to our technicians that are en route.
The ideal candidate has extensive experience in customer service, excelling at relationship building and problem-solving. They can confidently handle incoming calls, chat and email, and effectively troubleshoot customer issues.
If you think your profile matches our description, please send us your resume.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner, via phone, email, and chat
- Make inbound and outbound sales calls.
- Data entry (Enter and modify work orders)
- Set up appointments for new and repeat customers
- Dispatch technicians and provide support
- Follow-up on completed service calls to ensure the quality of work
- Review invoices.
- Other administrative tasks as needed.
Key Requirements:
- Minimum 1-2 years of customer support or sales experience
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Familiarity with CRM systems and practices
- Dispatch experience is a bonus
- Proficient (or near native) English skills
- Own computer, headset and a stable internet connection (8GB RAM, 30Mbps)
If you're passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $36,000.00 - $50,000.00 per year
Benefits:
- Work from home
Experience level:
- 1 year
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
COVID-19 considerations:
Remote position.
Application Question(s):
- Please summarize your previous sales experience? How long was it and in what industry?
- Do you have experience working in B2B, home improvement or service based companies?
- What's your level of English language (written and conversational)?
Experience:
- sales: 2 years (Required)
Work Location: Remote
Expected Start Date: 07/18/2023
