customer relations Pangbourne, England
Job description
Who are we?
We are Laura James. We make and sell beautiful home & garden furniture. We are in a period of growth, and it is an exciting time to join our team in Pangbourne, Near Reading, Berkshire. With the customer at the heart of our business, we work as a team, to break boundaries and get things done to ensure Laura James delivers quality furniture day after day to our growing customer base.
The Role
We have a fantastic new opportunity within our Customer Service Team for an Customer Service Team Agent. We are looking for a highly motivated individual, someone who is passionate about ecommerce and and customers.
Role E-Commerce Customer Service Advisor
You will have proven experience within a customer service industry and must be comfortable in dealing with a wide range of customer enquirers, and fluently speaking English. You'll be handling phone calls and responding to queries using CRM (Zendesk). Knowledge of Online sales would be an added bonus, but full training will be given.
Key Tasks:
- Being the main point of contact for telephone enquiries
- Dealing with general customer service incoming emails
- Making decisions on outstanding email cases, encouraging quick resolution.
Key Skills required:
- Experience of working in a service environment (minimum 2 years experience preferred) Excellent Communication skills (email and phone)
- Experience of varying CRM systems Ability to learn new systems quickly Ability to handle multiple projects and tasks at the same time
- Able to work in a small team, taking many tasks at once
- The person must be a strong team player, confident with a ‘can-do’ attitude.
- Be flexible and able to juggle many tasks at once.
- Good Attention to details
If this opportunity excites you, if you have the experience to take on this challenge, we’d love to hear from you.
Job Types: Full-time, Permanent
Salary: £21,000.00-£23,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Pangbourne, RG8 7JH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
