store manager Ottawa
Job description
Repair and Run Inc. is helping Canadians reimagine how they get around and that their choice of Biking, eBike, or eScooter is safe, reliable, and fun. We are committed to ensuring Canadians make service and purchase decisions that are right for them.
Active transportation is growing quickly, particularly electric-assist “eMobility” (eBikes and eScooters), as well as traditional cycling. Repair and Run brings a professional approach, grounded in superior customer service, fast turnaround, and technical expertise to the market. By putting Repair Services first and enabling industry-leading productivity, Repair and Run is well positioned to help Canadians keep their choice of recreational and active mobility safe, reliable and fun.
We are looking for retail leaders to join our team. We are adding locations across Canada. If you have a passion for delivering outstanding customer service and experiences, powered by a high performance culture, we want to talk to you.
Who are we looking for
- You are passionate about people and understand how a celebrated employee experience delivers outstanding customer service and experiences.
- You want to be part of a culture of accountability. You believe in leadership and management that fosters a deep sense of accountability in team members. With your support, coaching, and mentorship they take ownership of their job performance, personal and professional development.
- You are curious and always looking for ways to improve.
- Passionate about learning, sharing and developing yourself and your team.
- Fact based problem solver. You seek the best (not necessarily the easiest) solutions, with an unwavering commitment to do what is right. You have a voice and want to be heard.
- You have three or more years of retail management experience.
- You effectively balance autonomy and collaboration.
- You remain highly flexible and adaptable when faced with ambiguity
- Subject matter expert in retail store operations
- Strong business acumen
- Experience in the cycling or scooter industry is an asset but not a requirement.
What You’ll Do
- Talent scout and people champion. Collaborate with the People & Culture team to recruit and onboard a staff aligned with our purpose and values.
- Provide leadership and management to ensure a high degree of staff engagement. Create a store culture that embodies our purpose and values.
- You will be responsible for having a fully trained staff. Do they know what they need to know and do they know how to do it, with excellence and consistency?
- Be knowledgeable, use the tools and resources provided to you and your team to help customers make decisions that are right for them.
- Be a Brand Ambassador, maintain high store standards. Ensure the team embraces a customer-focused mindset and consistently provides a seamless and memorable customer experience
- Oversee and manage store staffing plans.
- Advise, guide and coach team members on employment issues and partner with the People & Culture team as necessary.
Equal Opportunity
Repair and Run is committed to fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and customers, and we do so in a safe space fueled by curiosity and acceptance.
All applicants, employees, and customers can expect equality of opportunity and fair treatment.
Job Types: Full-time, Permanent
Salary: $55,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Work Location: In person
