customer relations Glasgow, Scotland
Job description
£21,305
Apprentice Customer Experience Agent
A fantastic opportunity is now available to join our Customer Experience Team at Solvd. in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. Solvd. is a vibrant, friendly office, where our people are committed to delivering the best experience for our customers.
We offer a competitive salary and great benefits. Our people are our greatest strength and live by our values of Dependable, Proactive, Agile & Inclusive, so come and join our team!
The Role
You will be dealing with customers queries, complaints, and refund requests. The role involves handling incoming telephone calls and emails covering a variety of query types working to average handling time targets. As well as taking on a full-time role, you will be expected to work towards a our Digital Application Support Modern Apprenticeship at SCQF Level 6.
You should have:
- Effective communication skills, written and verbal.
- An enthusiastic, self-motivated, and outgoing nature.
- Computer literacy skills.
- Proactive problem-solving skills.
- A positive, resilient, assertive, and professional nature.
- The ability to be flexible and stay calm under pressure.
- Ability to work within a team setting with adaptable and interpersonal skills.
What you will get:
- £21,305 pro rata
- Permanent role
- Monday – Sunday, Full time - 37.5 hours
Our Benefits
- Discretionary ScotRail Season Ticket (home to work)
- Discretionary bonus scheme
- 34 days holiday (including public holidays) with option to buy
- Competitive pension scheme
- Private medical insurance
- Employee Assistance Programme and Mental Health Support
- Dress for your Day
For more details & to apply visit our website www.solvd.solutions/vacancies
Closing date 11/08/2023
