customer relations Maidstone, England
Job description
CUSTOMER SERVICE ENGINEER JOB DESCRIPTION
TO COVER KENT AREA
Job Description
The Customer Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer’s products supplied and fitted by A & B Glass. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.
Essential Job Responsibilities
The Engineer performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change;
- Basic troubleshooting, installation, maintenance and repair on designated products.
- Completing product replacement in a professional manner.
- Ordering and managing van stock.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. CSCS card/ ladder training / manual handling
Qualifications & Requirements
The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities, would be acceptable, subject to any legal and/or regulatory requirements.
- Have at least two years knowledge on maintenance of UPVC products and a valid CSCS card.
- Valid driver’s licence.
- Experience troubleshooting and responding to customer concerns.
- Proven record of being reliable and accountable for all aspects of their job.
- Excellent analytical, interpersonal and communication skills with the ability to communicate on technical issues in an easy to understand manner.
- Resourceful, with the ability to work independently.
- Ability to adapt to changing circumstances.
For more information, please contact Graham Street on 07977 124446.
Job Types: Full-time, Permanent
Salary: From £32,000.00 per year
Benefits:
- Company pension
- Life insurance
Schedule:
- Monday to Friday
Work Location: On the road
Application deadline: 31/07/2023
Expected start date: 01/08/2023
