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At IKEA, it is so much more than a job.

IKEA Hammersmith are looking to welcome co-workers to join our fantastic Customer Services team.

In the IKEA world, we call this position a Customer Relations Co-worker.

Expected Starting Date: 21st of May 2023

WHAT WE OFFER

• £11.95 basic hourly rate
• Living Wage Foundation Employer
• Permanent contract

16 hours working 4 days out of 7 and 3 out of 4 weekends
30 hours working 5 days out of 7 and 3 out of 4 weekends (potential to go up to 39 hours)

We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the day, late evenings, and full weekends.

• Flexibility on availability to be discussed during interviews
• We offer permanent contracts, advanced scheduling & regular weekend off

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve & Christmas Day
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• You can also enjoy a free hot or cold meal option every shift!

WHAT YOU'LL NEED TO HAVE
We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. They are passionate about ensuring that IKEA has a lifelong connection with their customers by always considering their needs.

WHAT YOU'LL BE DOING DAY TO DAY
This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers, managing a queue, hosting trolleys, or assisting customers. This is physically demanding and requires the ability to work outside.

• You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
• Build loyalty by listening to our customers & using your knowledge of IKEA product range offer informed solutions.
• You work together with colleagues in other functions to improve the customer experience.
• Provide an efficient and accurate checkout experience in the store while working with daily and weekly service targets to drive service delivery.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.



RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.



Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email Kyle at [email protected] and I’ll be happy to help!