Customer Relations Advisor Leeds, England
Job description
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
We Are TransUnion:TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You'll Bring:
We’re looking for a Customer Relations Advisor to join our growing Customer Relations & Consumer Services team.
Day to Day You’ll Be:
- Proactively managing a caseload of consumer complaints, you’ll work with all the relevant internal and external customers to bring the complaint to a mutually agreeable close.
- Support with compiling information for consumer Data Subject Access Requests (DSAR).
- Ensure quality assurance and accurate MI reporting.
- Reviewing any 'potential complaints' catalogued in the system by Customer Services. The flagged cases will need to be manually review by a complaints expert to ascertain if they need to be worked as a complaint or placed back into the customer services work queues.
- Working closely with the customer relations team as one day per week you’ll be on the front line dealing with queries as they come in from consumers and clients.
Essential Skills & Experience:
- Prior experience obtained within a complaints, redress or customer services function either on the phone, webchat or via email
- Great communication skills, you’ll be able to empathise with the consumer and guide the conversation into calmer waters
- An ability to manage multiple cases effectively, you’ll be able to plan and prioritise your day and adapt to sudden changes easily.
Desirable Skills & Experience:
- Any experience of dealing with financial services complaints and liaising with the ICO and/or Financial Ombudsman Service would be great to see, however full training will be given.
Impact You'll Make:
What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
- 26 days’ annual leave + bank holidays (increasing with service)
- Global paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion – a place to grow:
We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.
Interview & Hiring Process
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.
Reasonable Adjustments
If you require any reasonable adjustments to attend an interview with us please make us aware of this on your application.
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Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
TransUnion Job Title
Analyst, Consumer Operations Support
