Customer Proposition Manager Bournemouth, England
Job description
Job Title: Customer Proposition Manager
Contract Type: Permanent Full time, part time, job share
Salary Range: £50,000 - £60,000 Depending on experience
Location: Bournemouth, hybrid, #smartworking
Closing Date for applications: Friday 21st April 2023
Customer Proposition Manager: We have an exciting opportunity for a newly created role, as Product Experience Manager to become part of our dynamic and experienced Customer Marketing Team. The purpose of the role is reviewing our current customer propositions, in the context of the wider market and customer trends and identify, deliver, and optimise compelling tactical changes that will enhance business performance.
As a Customer Proposition Manager, the successful candidate will have a positive and proactive approach to driving change and measuring impact. If you are inquisitive and driven to spot opportunities and influence key stakeholders to make changes happen, this role could be for you!
Main Responsibilities as Customer Proposition Manager:
- Analysing and understanding the appeal and performance of our current propositions within their competitive context
- Identify opportunities to make tactical changes to the proposition that will enable us to improve contribution to business goals.
- Define business case benefits to support recommendations, with Finance and Customer Value Management colleagues
- Lead on the delivery of approved propositional changes.
- Ensure that proposition changes are delivered on time and within budget, and that robust measurement is in place to track benefits
- Build effective working relationship with the Customer Insight team to ensure effective benchmarking of our proposition and customer experience.
- Ensuring that all product / propositional changes adhere to relevant regulatory guidance provided by FCA and other bodies
Skills and experience you need as Customer Proposition Manager
- Minimum 3 years’ experience in a customer or commercial role.
- Confident in influencing stakeholders, including senior management.
- Strong commercial awareness and experience of creating business cases to impact commercial performance
- Ability to build and maintain effective and productive business relationships to Senior Management level
- Strong project management capability – able to plan, lead, manage and deliver projects with a focus on matrix management
- Proactive and self-starting; able to manage and drive through complex projects to agreed deadline
- Experience and awareness of Digital Communication Platforms
Here are some of the benefits you can enjoy within the Customer Proposition Manager role based in Bournemouth:
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.
Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
Benefits for Them – Partner Life Assurance and Critical Illness cover
Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
Get some Tech – Deals on various gadgets including Wearables, Tablets and Laptops.
Supporting you back to work - Return to work programme after maternity leave
About Ageas:
We’re one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements.
To find out more about Ageas, see About Us.
Want to be part of a Winning Team? Come and join Ageas
