Customer Payments Advisor

Customer Payments Advisor Stoke-on-Trent, England

bet365
Full Time Stoke-on-Trent, England 23774 - 28000 GBP ANNUAL Today
Job description

Overview

Operations

Full Time

Closes 08/06/23

Stoke-on-Trent

Full Time

Closes 08/06/23

Who we are looking for

A Customer Payments Advisor who will be working in a fast paced and rewarding role, responsible for identifying and resolving payment issues across a wide range of global payment methods.

Our Customer Payments team is a fundamental part of the operation, responsible for the processing of customer payments using bespoke tools.

Utilising your ability to work independently and efficiently, you will oversee a variety of tasks to identify and investigate payment related problems to find a solution.

A supportive training program will provide you with the knowledge to grow as an individual, leading to ample opportunities to progress within the business.

The starting salary for this position is competitive increasing to £26,978 upon successful completion of training.

Candidates must be prepared to work any five days from seven including weekends and evenings. In return, we offer a generous bonus scheme, excellent holiday package and a wide range of other benefits.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred skills and experience

Drive to provide a high standard of service to both internal and external contacts.
Thrive in a fast paced environment.
Ability to deliver to a high standard.
Proactive and logical approach to problem solving.
Ability and enthusiasm to learn new skills.
Excellent written and verbal communication skills.
Self-motivation with the ability to manage own workload.
Desire to progress.

Main Responsibilities

Monitoring payments to identify potential issues which could impact some or all of our customer base.
Investigating and analysing payment issues affecting individual or multiple customers to identify the cause, impact and complete required testing.
Providing excellent customer service by taking ownership of payment issues and endeavouring to find a resolution using all resources available.
Escalating issues with internal departments and dedicated external payment providers.
Assisting our operational teams with any payment related queries.

Want to become part of the team?

The benefits of working with us

Stoke-on-Trent

We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

Our location

  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

What we get up to

Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

Some location benefits

On-Site Restaurant

Tea and Coffee Service

Great Commuter Links

Company Leisure Facility

Customer Payments Advisor
bet365

www.bet365.com
Stoke-on-Trent, United Kingdom
Denise and John Coates
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Internet & Web Services
2000
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