Customer & Operations Officer Shefford, England
Job description
Team: Customer and Operations (Planning Technical Support)
Job Family: CBG6 - Providing
Salary: £22,369 to £24,054 per annum
Hours: 37 hours per week
Base Location: Working from home and any CBC offices, including Priory House, Shefford. You will be expected to attend a CBC office location on a monthly basis, and as needed to carry out your role
Contract Type: Hybrid - Permanent – Full-time
Closing Date: 14th May 2023
Interview Date: TBC
About Us
Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.
As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.
This is a great time to join us on our journey.
More about the role:
Do you offer an excellent customer service experience and have a key eye for detail? Join us and be part of a very busy, motivated Planning Technical Support team? We are continually improving our working practices allowing us to provide a great service to those involved with the planning application process. Find your greatness helping us work towards the Governments and Central Bedfordshire’s growth programme.
Working as part of a busy team, you will provide high level technical support to Planning, Planning Enforcement, Planning Appeals and Specialist areas including Listed Buildings and Protected Trees, developing skills & knowledge to assist customers and colleagues.
Your key responsibilities will include:
- Logging applications, enquiries, and customer responses onto IT systems
- Becoming familiar with the databases and records we keep and help maintain them.
- Checking applications received to check that we’ve got everything we need and notify the public and organisations about it.
- Provide information and advice, communicating with customers and members via phone, email and post.
- Organise and support online & face to face meetings and events including creating PowerPoint presentations.
- Monitor and deal with service area post, ensuring it is correctly scanned and recorded.
We are looking for a confident administrator who is keen and quick to learn. You will need to be self-motivated with a good team spirit and able to progress tasks without close supervision. Excellent communication skills are vital for this role allowing you to deal with a range of people politely and tactfully. You will need a good level of numeracy and literacy, and as all tasks are dealt with electronically, you will need to be IT literate with a good knowledge of Microsoft products.
What we can offer you
As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:
- A hybrid working arrangement giving you the option to work from home and access any CBC office location. We recognise and value the importance of supporting our employees to balance their home and work life and to be able to work in the most efficient way.
- A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions
- A comprehensive IT package to support you to work safely and effectively
- The ability to work abroad for up to a month a year
- Generous family friendly policies and practices
- A welcoming and inclusive environment that empowers differences
- Friendly and supportive staff networks
- Annual leave allowance 25 days + statutory holidays rising to 32 days with length of service.
- Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance. You can find out more on the Bedfordshire Pension Fund website.
- An exceptional Employee Assistance Programme which helps support employees with workplace changes as well as other work, family and personal issues
- A huge variety of courses and role-specific training and learning to help you succeed and develop
- Access to discounts on top UK retailers and local retailers
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
We have set values and principles to represent the way we work and how we operate as an organisation. You can view a list of these in detail on our website.
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
You will be expected to demonstrate how you meet the key accountabilities and competencies detailed within this Recruitment Pack; Customer and Operations Officer
For an informal discussion about this position, please contact: Lewis Burden at [email protected] or call on 0300 300 5485
Debbie Sharp at [email protected] or call on 0300 300 5365
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at [email protected]
Central Bedfordshire Council is an equal opportunities employer. We are committed to improving the diversity of our workforce to better reflect the communities we serve. Therefore we welcome applications from everyone. In addition we are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at [email protected] Our service is confidential, impartial and free for all.
