Customer Officer, EMEA Office, Google Cloud London, England
Job description
Minimum qualifications:
- Experience as a customer officer within the office of a senior executive at an enterprise software company.
- Experience communicating with executive stakeholders.
Preferred qualifications:
- Understanding of Google Cloud technologies, products, and solutions and ability to translate this knowledge into successfully preparing an executive for a customer or partner engagement.
- Ability to see the big picture and to use this to determine priorities of customers and engagements.
- Ability to work in a global team and across time zones.
- Excellent organizational skills and ability to succeed in a fast-paced global sales/go-to-market environment.
- Ability to travel as necessary, approximately once a quarter.
About the job
Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.
In this role, you will be supporting a leader who is running the EMEA business. You will be supporting the executive in their engagements with customers, partners, and government officials and ensure that they are set up for success. In addition, you will represent the executive and Google Cloud internally in planning for cross-Google engagements, either those managed by Google or third-party events.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Qualify all inbound requests for the executive's time as they relate to customer/partner engagements. Optimize their effectiveness by ensuring we have the executive engage with the right people at the right customers/partners at the most appropriate time in their journey.
- Partner with the Account team to ensure executive-ready briefings are prepared and that the executive is sufficiently briefed prior to call. If necessary, join the call with the customer and manage any related follow-up emails.
- Solve problems in real time as issues emerge, especially when the executive is traveling.
- Maintain highly collaborative relationships with key stakeholders including the Offices of Regional VPs, the Office of the Global CEO, and the Global Marketing team.
