Customer Marketing Manager London, England
American Express Global Business Travel
Full Time
London, England
30600 - 40392 GBP ANNUAL Today
Job description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Do you thrive in a fast-growing and dynamic global environment? Are you passionate about marketing? Can you combine your interest in the world of travel with authoritative marketing skills to help our company grow? Egencia Amex GBT – provides innovative business travel solutions and local customer service in 65 countries. We are a great place for hardworking people who share our true passion for tech and travel. We are seeking an excellent marketing talent to join our Global Customer Marketing team.
You are an effective campaign manager, who approaches challenges head-on, and enjoy working with a hardworking and diverse group of colleagues and clients? Then we would love for you to join our team! This position presents an outstanding growth opportunity for the individual that thrives in a fast-paced, high-visibility and changing environment.
This role will be developing and delivering innovative and impactful Lifecycle marketing programs that accelerate and drive customer engagement and retention across the globe in line with business targets.
Your responsibilities
In this role you will:
- develop and socialize compelling campaign briefs that convey the business opportunity, metrics to success and overall marketing approach.
- partner with the global product & commercial teams to ensure all marketing is grounded in customer (and competitor) insight. Put yourselves in the shoes of the customer to understand their needs and wants.
- execute marketing campaigns throughout the delivery process, including the creation of the creatives, campaign deployment, as well as the overall timeline and budget. Handle deadlines and strive for flawless campaign delivery.
- support communication and training (change agent) efforts within the organization to effectively drive adoption of new campaigns and processes.
- integrate data insights, both quantitative and qualitative, into campaign planning.
- measure and optimize. Create analysis and dashboard on program performance & return on investment and use findings in the development of future activity and program optimization based on the results. Share progress updates and key landmarks with business partners
- ensure all activities meet brand guidelines and are meeting legal & data protection requirements.
- continuously improve systems and tools: Provide input to marketing automation systems capabilities, data needs and related process roadmaps to improve agility and time to market of lifecycle campaigns
Your skills
- You have previous marketing experience, including campaign management, in a b2b customer success environment, for a SaaS or enterprise software company
- You’re curious with a creative point of view. You possess an ability to adapt quickly to change.
- You have a proven track record to work independently and prioritize multiple tasks and deadlines with confidence and ease.
- You have strong organization skills, attention to detail, diligence and follow-through.
- Excellent communicator, you know how to clearly articulate messages to a variety of audiences.
- You have a love of data and digging into the story behind the data.
- You’re fluent in English (mother tongue) with exceptional written, verbal, and social communication skills
- You inspire others with a positive attitude and empathy toward the needs of customers and colleagues
- You have cross-team collaboration skills with a desire to have fun while doing your best work!
Location
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
American Express Global Business Travel
https://www.amexglobalbusinesstravel.com/
Jersey City, United States
Paul Abbott
Unknown / Non-Applicable
10000+ Employees
Company - Public
Travel Agencies
1915
