Customer Loyalty Executive Tewkesbury, England
Job description
Customer Retentions Agent
Remote working
Permanent, full-time contract. 5 days a week on a 2-week rota. Monday – Friday and Tuesday – Saturday working 8-hour shifts between the hours of 8am – 8pm.
£23,000 basic per annum plus bonus scheme to increase earnings
About Us:
Founded in 2019, we’re on a mission to bring ultrafast internet to our customers. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, YouFibre brings the full fibre experience to your home or office to create the best internet experience possible. But to do this, we need to hire the best, that’s where you come in…
As a Customer Retentions Advisor, you will:
- Be the first point of contact for inbound retention calls
- Keep current customers onboard and prevent them from cancelling
- Upsell services to retain customers
- Maintain customer records on our inhouse system, ensuring their details are accurate and up to date
- Hitting outbound call targets to live customers to resign them up to our services
- General administration duties as required
- Reporting across retentions data
What’s in it for you?
- We are a rapidly growing business and with that comes plenty of opportunity for career progression and the chance to be part of something truly unique and exciting.
- £23,000 basic salary
- Bonus scheme to increase earning potential (realistic OTE - £800 per month)
- All IT equipment is supplied and delivered right to your front door
- Fully remote working
- 25 days holiday
- A truly supportive team who want to see you and the business flourish
- Pension scheme
- Annual bonus – discretionary of the business
What you’ll need:
- Experience in a similar role would be advantageous
- Ideally used to remote working
- Good time management
- Adaptable to changes
- Problem solving skills and ability to think on your feet
- Sound IT knowledge
Job Type: Full-time
Salary: £22,500.00-£23,000.00 per year
