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Job description

Avaliable Job Today Overall Purpose of Job

• To review and respond to all emailed/written parking enquiries that are outside of those items of correspondence dealt with by the Penalty Charge Notice Processing team.
• To include, but not exclusive to, all permit complaints & enquiries, enquiries regarding possible abuse of the permit system, for example oversize vehicles, enquiries regarding the introduction of parking enforcement for example, Healthy School Streets and Low Traffic Neighbourhoods
• To ensure the effective implementation of the Council’s corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure.
• Through the thorough investigation of complaints, identify areas for service improvement and programmes for improving the understanding of parking and traffic regulations and decriminalised enforcement.
• Where required provide administrative and technical support to the Parking Systems Adminstrator, to assist with the delivery of those Parking service quality business systems which apply to the Parking Service

Rate: £16.35 Umbrella

Job Types: Full-time, Temporary contract
Contract length: 3 months

Salary: £16.35 per hour

Schedule:

• Monday to Friday

Experience:

• customer service: 1 year (preferred)
• local authority: 1 year (preferred)

Work Location: One location