Customer Led Transformation - All Grades - Part Time London, England
Job description
Part-time & Flexible Working Offering:
At PwC our 'Empowered Flexibility' approach allows our people to decide how they work without the need to change contractual terms. This part-time role allows us to explore with you different working options for you and the role, including:
Working three or four full days each weekA reduced set of hours across five days per week
‘Annual days arrangement’ to work a defined pattern with blocks of time off to pursue other interests
We want all our people to feel empowered to be the best they can, which is why we have 'The Deal', our firmwide value proposition. It is built on two-way 'everyday flexibility' to balance personal, team, client and firm needs. We also offer an 'Empowered Day' which gives our people freedom to decide the most effective working pattern for them on a daily basis.
Please share your personal working requirements with your recruiter and they will discuss various options to help you find the most appropriate way of working.
About the role
We help our clients achieve sustainable growth by transforming and aligning their strategy, purpose and insight, their customer and employee experience, their operations, incentives and behaviours - all accelerated by the right technologies. We focus on transformation across marketing, sales and service.
Our Customer Led Transformation offering sits at the intersection of business strategy, experience design, and technology. Our team works off an enormously strong client platform, with strong board level commitment to our growth agenda.
This is an exciting opportunity to join us as we embark on the next phase of our growth journey. We are looking for individuals with a strong consulting background who have experience of successfully transforming front office functions for private sector organisations to help us continue our strong growth trajectory.
You’ll have a strong point of view on customer and digital trends and their impact on organisations. You’ll have experience of successfully shaping compelling proposals for clients, architecting and then leading delivery across the end to end project lifecycle from strategy to execution.
We would expect domain expertise in one or more of Marketing, Sales or Service and experience across:
Customer strategy and experience design
Front office operating model design and implementation
Front office process design and implementation
End to end digital transformation
You’ll be able to demonstrate how you have helped your clients to deliver tangible results.
We are recruiting at Senior Associate, Manager and Senior Manager level positions.
Key Responsibilities
Actively involved in business development activities to help identify, propose and close customer transformation opportunities.
Architect, own and successfully deliver client engagements
Contribute to the overall development and growth of our practice through:
Developing the technical acumen of yourself and others
Creating thought leadership
Enhancing our delivery assets and methodologies
Continue to develop internal relationships and your PwC brand
Skills and Experience
You have experience in delivering digitally enabled transformation programmes within B2C or B2B organisations which which demonstrate tangible benefits:
Transforming front office capabilities to improve Customer & Employee Experience
Transforming Operating models to better align to customers and improve ways of working
Increase Customer loyalty and spend, whilst also reducing cost to serve
Enhancing Digital capabilities by leveraging next generation technologies
Improve the visibility and knowledge about customers through advanced analytics
Help organisations capture and process customer feedback through CX and Close Loop
Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
Experience of building sustainable client relationships and be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional.
You will have a track record of building and developing high performing teams. With experience of delivering across multiple workstreams (depending on grade).
You will have a sound understanding of customer and emerging technologies and their applications to improve customer and employee experiences.
Consulting
In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.
Not the role for you?
Did you know PwC offers flexible career arrangements and contract work? Learn more.
The skills we look for
The PwC Professional is our global framework for defining and encouraging leadership at all levels. Learn more.
The Deal
‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. Learn more.
Our commitment to you
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.
Application support
If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.
