Customer Helper - Sales Desk & Baggage Tracing Agent: BHX Birmingham, AL
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What you will be doing...
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have a fantastic opportunity to join us as Customer Helper: Sales Desk & Baggage Tracing Agent at Birmingham Airport on Fixed Term basis.
Reporting to the Passenger Service Supervisor Team, the Customer Helper - Sales Desk & Baggage Tracing Agent plays a vital role in creating a great first impression, ensuring that all customers receive a VIP service. Working as part of our Sales Desk Team you will oversee the check-In performance, help our customers with flight bookings, process additional sales and resolve customer queries such as flight changes, baggage tracing and additional product sales. Working as part of a team, you’ll ensure the efficient running of the Sales Desk at the airport.
You will have responsibility for taking payments for sales as well as supporting the effective resolution of customer queries as they arise. Creating a friendly welcome for all Jet2.com and Jet2holidays customers, you will effectively monitor the queuing system and queue times to ensure efficiency and compliance with company standards and operating procedures.
In addition to the Sales Desk duties you will also take on additional responsibilities when baggage occasionally becomes separated from it’s owner, you will offer a dedicated service to ensure we return items to their owners as quickly and efficiently as possible using World Tracer.
The successful candidate will already be demonstrating Role Model behaviours. You will have a genuine passion for delivering great customer service and be able to demonstrate a proven track record in handling customer queries in a fast paced, ground operations environment. With previous experience of successfully meeting sales targets, you will also have a working knowledge of Microsoft Packages including Outlook and Excel, with good numeracy and communication skills.
Closing Date: Friday 03rd March 2023
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
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