Customer Focus Team Leader Remote
Job description
We are Places for People Group, we're a social enterprise that believes it's more than just homes that make a community - it's the people. That's why we build homes and manage communities where everyone can thrive.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're a part of our cause.
More about your role
As the Customer Focus Team Leader, you will work within our Customer Focus Team to ensure the delivery of excellent customer service and complaint handling. You will motivate and support the team to continuously improve the service they provide as well as contributing to the overall achievement of our key performance indicators. Working collaboratively with stakeholders from across the business, you will ensure excellence in complaints handling in line with the Housing Ombudsman and Scottish Public Services Ombudsman Codes.
You will utilise data and insight to identify key themes and trends and be able to report on these meaningfully to support the continuous improvement of the services we deliver to our customers.
You will have an interest in the wider sector and utilise best practice to develop and enhance the frontline complaints handling experience for our customers and colleagues.
For more information, please download our job profile available on our website.
More about you
We are looking for someone with previous experience in a leadership role as well as good knowledge of the housing sector. You will have excellent organisational, communication and interpersonal skills with the ability to manage conflicting priorities within the team.
You will contribute to continuous improvements following customer feedback and be willing to take on extra qualifications pertaining to your role.
The benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Pension with matched contributions.
- Excellent holiday package – up to 35 days annual leave
- Training and development
- Excellent sick pay
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
