Customer Experience Team Leader Milton Keynes, England
Job description
Customer Experience Team Leader
EFCTL-3457_1677075382
Salary Package: £30000 - £35000 per annum
Location: Milton Keynes, England
Consultant: Emma Foley
Posted: 22/02/2023
Description:
Who wouldn’t want to work for a good company, offering hybrid working, good working environment, and great benefits and on top of that work for a well-known market leader???
Wild are on the lookout for a Customer Experience Team Leader, this role with be to lead, motivate and develop a team of advisors.
Key Responsibilities:
Managing escalations
Have a good understanding of the regulatory processes in place
Carry out quality assurance checks
Roll out new processes and be a customer service ambassador
Recruit and on-board new employees
Monitor and manage team activity
Lead and support a team
Contribute to new business ideas to improve the customer service experience
Work closely with the Team Manager to help improve any processes
Experience:
- Managerial experience within an office environment
You will need to be proactive and driven to want the best out of a team
You will be motivated and a self-starter who likes to be hands on and get involved with all aspects of the department
Experience coaching and developing a team
Previously managed complaints
Worked in a FCA regulated role
Benefits:
25 days holiday plus bank holidays
Private Medical
Good Pension Scheme
Great maternity and paternity pay
Hybrid working
Childcare vouchers
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
