Customer Experience Team Livingston, Scotland
schuh
Full Time
Livingston, Scotland
16800 - 21000 GBP ANNUAL Today
Job description
We are looking for Full-Time staff to join the CX Team at our Livingston Head Office.
The schuh Customer Experience Department is a fast paced, dynamic and forward thinking environment where the customer always comes first. We believe every customer should leave us thinking WOW!
As a company we lead the way with our customer service effort and believe this is what sets us apart from others.
So if this is something you are interested in, full training will be provided – we want to hear from you!
The Person:
- We're looking for someone with positivity, enthusiasm and a passion for great customer service
- We need people to work and communicate effectively as part of a team
- We are always looking for confident and hardworking individuals. Genuine and honest people will excel with us
The Role:
- Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality
- Effectively engage with customers via our live chat services
- Deal with service related queries through various social media platforms including WhatsApp and Facebook Messenger
- Deal efficiently and professionally with customers via phone and email
- Help our high street stores with any problems or queries
Perks of the job include:
- Competative rate of pay
- Up to 40% product discount for those amazing sneaks you want. You can also share this with your loved ones.
- Up to 29 days holiday (including bank holidays) increasing to 34 when you have been with us three years
- Your birthday off to celebrate you
- Flexible working hours / contracts to work when suits you
- Perk platform for hundreds of discounts
- Stream your wages as you earn them to get paid your way
- Employee assistance programme to support your wellbeing
- A pension scheme to help you save for the future
Training for the position requires working shifts in the office therefore candidates must be able to travel to our Livingston Head Office.
Once training is complete, we offer the option of office / remote hybrid working and future porgression opportunities across the department and business.
#INDLP
About the location
Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.
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Apprenticeships
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schuh
https://www.schuh.co.uk
Livingston, United Kingdom
Colin Temple
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Department, Clothing & Shoe Stores
1981
