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Customer Experience Specialist – Bentley

Job summary:

As a Customer Experience Specialist at Bentley, you will work with the Senior Brand Marketing Executive to manage the brand marketing activity across a variety of traditional and digital marketing channels. With responsibility for specific product media exposure with a strong focus to serve the individual commercial needs within each market, you will look to increase segment share and brand awareness in order to help to achieve our sales, aftersales and overall commercial objectives.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!

Key Responsibilities will include:

• 
  Supporting the strategic yearly plan for events, assisting in overseeing the digital, organic and paid media campaigns, and CRM communications.
• Effectively producing in depth analysis and ROI reports for marketing activity carried out.
• Creating outstanding customer confidence in the brand, supporting the development and execution of the brand marketing strategy, driving customer interest and desire through a range of digital and physical mediums.
• Ensuring full compliance with the marketing and demand generation criteria set by the Brand, guaranteeing KPI’s are measured and met to achieve demand criteria and marketing investment targets.
• Supporting the organisation and control of the brand and JCT600’s CRM portals and data.
• Supporting the implementation of local marketing activity and events, evaluate results of each marketing activity, and then produce analysis reports.
• Help deliver local event strategy, brand identity and communications in coherence with the brand guidelines.
• The effective use, promotion, maintenance, and support of our social media channels alongside the Specialist Social Media Executive, where authorised to do so.
• To support and ensure that every used car is digitally marketed effectively and to a standard that we intend to continually raise, in line with the ever-changing abilities of our competitors through analysis and stock audits.

Qualifications:

• 
  A detailed knowledge and understanding of social media channels, how they work, and how we can utilise them to enhance our digital presence.
• A customer centric approach, always striving to deliver service above customer expectations.
• Marketing Qualification is desirable but not essential.
• Knowledge and experience of the retail motor industry is desirable.
• The ability to plan and manage your time effectively.
• Excellent creative and presentation skills.
• A drive and determination to be the best.
• A driving license free from excessive penalties.

Why join JCT600 and what is in it for you?

As part of our ambition to be best place to work, we offer:

• 
  Highly competitive salary dependent upon experience.
• A life assurance plan and a company pension subject to T&C’s.
• 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
• Flexible and hybrid working policies.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• A range of training and leadership development programmes.
• Colleague referral scheme worth up to £1000 per referral.
• Preferential Service Rates (This includes family and friends)
• Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

Our Ambition:

It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.