Customer Experience Specialist Croydon, England
Job description
Jemca are currently offering a fantastic opportunity for a Customer Experience Specialist to join our business based out of our Toyota Croydon dealership. This role would suit someone who has an interest in getting into the automotive industry and developing their customer service skills with one of the world's best brands.
This is a new and exciting position that will provide a huge customer focus through the sales process. As a Customer Service Specialist you will join our busy showroom team to help delight our customers so that they always receive the very best experience when they visit us to purchase their new vehicle.
This is a great opportunity for someone with an exceptional ability to take their first steps into the motor trade and build a career.
About the Role of a Customer Service Specialist
- Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience but working together as a strong team
- Through planning and communication with the Car Sales Executive to ensure that our customers have the best experience to guide them towards the best product/service and supporting them in their decision making
- Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all their mobility needs
- Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery
- Ensures that you maintain a continual dialogue with the customer that’s appropriate to them and in the manner / mechanism that suits them, always ensuring a personal service
- Representing the brand in a professional way
- Upselling all addons and benefits of the car and other alternatives
About You
- Hold a full valid UK driving license
- Excellent customer service skills and likes to work with people, with a professional manner
- Strong communication skills
- Looking to deliver exceptional customer service in a modern way
- Eager to get into the automotive sector
- Good work ethic to develop good product knowledge and to create, maintain and develop relationships
What we Offer
- Excellent basic salary of £35,000
- Specific Toyota branded training to encourage your professional development
- Friendly and tolerant work environment
- Market leading benefits including healthcare, pension and company lease scheme
About the business
Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres.
We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state-of-the-art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes.
What's next?
If you're a professional looking for a role with realistic career progression within a business that promotes positive change and development this is the role for you. Apply online now or email [email protected]
Job Types: Full-time, Permanent
Salary: £35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Flexitime
- Life insurance
- Private medical insurance
- Store discount
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Croydon (required)
Work Location: In person
