Customer Experience Research Summer Internship 2023

Based: West Malling, Kent

Duration: 12 weeks (June – September)

Application Deadline: End of April

An internship at Watchfinder will give you valuable real-world experience while you are still a student. It will enable you to apply your education in a global, growing organisation that is both forward thinking and rewarding. At the end of your time with us, you will have a greater understanding of what we do and how closely our career offerings match your career aspirations.

This internship will be working within our Customer Experience pillar who is responsible for understanding and shaping the experiences of our customers. This opportunity will see you working closely with the Global Head of Customer Experience and Aftersales Manager.

During your internship you will get a first-hand experience of what a career in customer experience with Watchfinder Involves, and if it is right for you. With us you will work on live business problems and will be expected to make relevant contributions and lead on specific projects laid out at the beginning of the programme. Within this internship, you will get the opportunity to refine and build on your analytics skills, be instrumental in the development of VOC (voice of customer) programs, Customer focus groups and conduct valuable, targeted research into VoC findings.

What we offer you:

• An opportunity to learn and build on your workplace skills and experience within a global customer experience function.
• Responsibilities from the start of the program. Full Autonomy to own and run a project from end to end.

We a committed to providing continuous, professional development to all our colleagues. For Interns specifically, we will provide:

• An induction process where you can learn what the business does, what resources are available and who the other interns are.
• On-the-Job experiences allowing you to see the immediate impact of your work.
• Opportunities to work on a diverse range of projects with experienced professionals.

In order to be successful in this role you will have:

• Ideally, coursework in analytics, marketing, user centered design, information technology, or other applicable areas.
• Analytics and analytical capability (Excel or any other statistical packages)
• Prior experience working within a customer service background is a plus.
• Good problem-solving ability, naturally inquisitive.
• Self-Starter, with an appetite to learn and grow, to adapt in an agile fashion to our consumers and organizational needs.
• Excellent communication and social skills.
• Strong English verbal and writing skills.
• Evidence of passion and achievements in academic and/or non-academic activities.
• Inspires creativity & innovation.

Why should you join us?

• Constructive on the job training as well as companywide learning and development initiatives.
• Discover and learn how key decisions and plans are executed within a global business environment.
• Have the opportunity to build your network within a global organization.
• Take on real responsibility and become an essential part of an encouraging team.
• Valuable work experience and investment in personal growth (ownership of projects, exposure to senior management)
• An open-minded culture with innovative, autonomous teams.

Your journey with us:

Once you’ve submitted your application, our Talent team shall review and shortlist your application. You with then be invited to participate in a recorded video interview which will be sent out straight to your email. In this, we would like you to answer a few questions via video and one written.

If you’ve met our criteria, you will then be move forward to the next stage and be asked to complete another assessment. These will be sent via an email link and will give us further information on your application.

We will then do a final review of your application and if successful, invite you to an Assessment Centre.